TOW LOT ASSISTANT III

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants. 

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Tow Lot Assistant III performs customer service and data entry at the City’s tow lot.

Tow Lot Operations

• Interpret and explain parking regulations, city ordinances, and statutes.
• Review and verify submitted documents for validity and compliance with the statutes.
• Process approximately $5,000 daily in cash, credit or check payments for towing and storage fees, vehicle sales permits, Department of Motor Vehicles (DMV) transactions, parking citations, and vehicle bills.
• Reconcile cash deposits with drawer report. Identify and report discrepancies.
• Process and perform transactions for vehicle sales permits and DMV reporting. 
• Maintain accurate lists for vehicles eligible for sale and coordinate auction data for potential bidders.
• Process, invoice and collect payments for vehicles sold and other transactions from corporate customers.
• Organize, maintain, and back-up electronic and hard copy records.
• Research vehicle ownership information using TriVIN, National Crime Information Center (NCIC), and other sources.
• Process accounts receivable and payable and enter into the appropriate management financial system.

Customer Service

• Answer customer inquiries in person, via telephone, and online, including escalated complaints.
• Process inquiries from insurance companies, lien holders, agents from owners, bidders and police officers.
• Prepare written responses to complaints, claims, and open records requests.

Database Management

• Perform entry, query, and data manipulation in tow lot management software for new and existing vehicles.
• Utilize multiple databases to establish ownership, check for stolen vehicles, and locate vehicles.
• Use spreadsheets to accurately input vehicle data and perform basic data functions.
• Maintain tow record files, including electronic and digital storage and recovery of related records.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Tow Lot Assistant III must be able to:

• Work an assigned 40-hour schedule that includes scheduled shifts Monday through Friday, 8:30 a.m.-5:00 p.m.; and Saturdays 9:00 a.m. – 2:00 p.m.; work extended hours and holidays as required to meet operational needs.
• Physically lift and move up to 10 pounds unassisted.

1. Two years of customer service and data entry experience.
2. A valid driver’s license by the date the application period closes, throughout the hiring process and throughout employment.
3. Good driving record at the time of application and throughout employment.

Equivalent combinations of education and experience may also be considered.  

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Experience in municipal towing, parking and/or vehicle recycling and disposal.
• Experience handling cash.
• Experience with Microsoft Excel.

Technical

• Ability to read, understand and apply regulatory and other job-related documents.
• Skill in using computer applications, such as word processing and spreadsheets. 
• Ability to learn and efficiently utilize various databases.
• Ability to accurately and efficiently perform transaction within databases and enter data.

Communication and Interpersonal

• Written communication skills, including the ability to prepare clear and concise correspondence and reports.
• Ability to collaborate effectively with staff, officials, contractors and the public.
• Customer focus and a dedication to exceptional service delivery.
• Ability to interact with customers in a courteous, tactful, and concerned manner.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.
• Ability to remain calm in stressful situations, defuse emotionally charged situations and seek solutions toward resolution; skill in diplomacy.
• Ability to work independently and as part of a team.

Critical Thinking

• Analytical skills to evaluate and interpret data and apply knowledge to identify and develop process improvements. 
• Problem-solving skills to effectively address complex challenges.
• Decision-making skills and sound judgment.
• Ability to plan, organize, and prioritize work to achieve objectives within deadlines.
• Detail-orientation.
• Ability to represent the City with professionalism, honesty, and integrity at all times.
• Ability to serve as an efficient steward of City resources.

The current starting salary (Pay Range 5GN) is $47,051 annually, and resident starting salary for City of Milwaukee residents is $48,462. Appointment will be made in accordance with the City of Milwaukee Salary Ordinance.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits. 

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATIONS and further information can be accessed by visiting www.jobapscloud.com/MIL.

• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.