Human Resources Representative and

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants. 

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Human Resources (HR) Representative/ HR Analyst – Senior/ HR Analyst performs a wide range of employee relations functions, focusing on staffing, training, development and disciplinary matters within the Operations Division.

Human Resources Administration and Staffing     

• Review, prepare, and update all job descriptions.
• Collaborate with the Department of Employee Relations (DER) to perform job analyses and to develop announcement bulletins, recruitment plans, supplemental questions, and selection process components.
• Consult with hiring managers regarding interview processes, including identifying and scheduling panel members and creating interview questions and rating criteria.
• Implement and ensure the use of innovative and equitable strategies for all hiring practices.
• Conduct reference and background checks for new employees.
• Advise and recommend strategic HR solutions to attract and retain employees to improve service and delivery outcomes. 
• Monitor changes in the position and salary ordinances; implement accordingly.
• Conduct new employee onboarding, orientation and probationary reviews.

Staff Development, Performance Management, and Work Force Planning

• Assess employee training and development needs; develop and deliver effective training programs. 
• Provide guidance and direction to managers regarding employee performance; perform complaint investigations; implement improvement plans and disciplinary matters in collaboration with leadership.
• Provide counseling to staff related to employment, education, training, and advancement opportunities.
• Counsel supervisors and employees on issues related to the Civil Service Rules, work rules, policies, procedures, and employment law.
• Work with supervisors and managers to conduct stay interviews; compile quarterly reports of stay interview feedback for review by leadership.
• Analyze turnover, overtime, and sick leave usage to develop a comprehensive plan to address staffing shortages.
• Gather data and produce reports for leadership including reports regarding staffing.
• Review and track probationary reports and assist in requesting probation extensions.
• Conduct exit interviews with employees leaving the organization.
• Respond to unemployment claims and participate in hearings on behalf of the department.
• Develop strategies to achieve and maintain staffing levels to ensure appropriate service levels. 

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Must be able to work some extended hours, weekends and/or holidays to provide service as needed for snow and ice control operations.

1.   All levels: Bachelor’s degree in human resources management, industrial relations, psychology, business administration, public administration, or a related field from an accredited college or university.

2.   In addition to the above, the requirements for Human Resources Representative and Human Resources Analyst-Senior include:

• Human Resources Representative (Pay Range 2HX): Three years of progressively responsible human resources experience, including creating, validating and administering selection processes; recruiting, screening and interviewing candidates; applying employment laws and regulations; and writing reports.
• Human Resources Analyst-Senior (Pay Range 2FX): Two years of progressively responsible human resources experience, as described above.

3.   Valid Driver's License at time of appointment and throughout employment.

Equivalent combinations of education and experience may be considered.  

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Master’s degree in industrial relations, organizational or educational psychology, business administration, public administration, human resources management, or a closely related field from an accredited college or university.
• Public sector human resources experience.

Technical      

• Knowledge of human resource practices, including hiring, onboarding, succession planning, and recruitment and disciplinary procedures.        
• Knowledge of the laws, rules, and regulations governing the practices and procedures of human resources; ability to provide current advice on human resources topics.         
• Ability to interpret City ordinances and rules regarding employment, including the CSC rules and the Salary and Positions ordinances.         
• Ability to use standard and enterprise computer applications such as the Microsoft Office suite, databases, Peoplesoft Human Capital Management (HCM), and time entry systems.         
• Ability to handle staffing and performance issues, including the implementation of performance improvement plans and discipline.         
• Skill in identifying complex human resources issues and reviewing related information to develop and evaluation options and implement solutions.         

Judgment and Professionalism         

• Ability to employ innovative approaches to meeting and resolving critical issues.
• Ability to have difficult conversations with staff while conducting personnel investigations.         
• Ability to perform well under pressure.
• Ability to handle sensitive or difficult inquiries and complaints.
• Ability to effectively and positively represent the DPW- Operations Division before committees and the public.         
• Ability to plan, organize, and prioritize work to achieve objectives within deadlines.        
• Forward thinking, with sound business judgment to operate in a dynamic environment of rapid change.         
• Analytical, problem-solving, and decision-making skills.          
• Ability to maintain confidentiality.         
• Ability to represent the department with professionalism, honesty, and integrity.         
• Highly motivated and self-directed.
• Commitment to professional development and staying abreast of best practices in human resources management.

Communication and Interpersonal        

• Written communication skills to develop business correspondence, document investigations, create reports, and draft and edit policies and procedures.        
• Customer service skills to develop and maintain positive working relationships.         
• Verbal communication skills to respond to questions from employees, managers, and administrators and to present before committees and groups.        
• Ability to use tact and diplomacy when interacting with the public, elected officials, and City employees.         
• Ability to work cooperatively, effectively, and fairly with coworkers and residents whose backgrounds may differ from one's own.

Human Resources Representative (Pay Range 2KX):

• The current salary range (2HX) is $76,030- $96,768 annually, and the resident incentive salary range for City of Milwaukee residents is $78,311-$99,670.

Human Resources Analyst-Senior (Pay Range 2JX):

• The current salary range (2JX) is $71,341-$90,796 annually and the resident incentive salary range for City of Milwaukee residents is $73,482-$93,520.

Human Resources Analyst (Pay Range 2IX):

• The current salary range (2IX) is $66,906-$85,151 annually and the resident incentive salary range for City of Milwaukee residents is $68,913-$87,706.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leave
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL       

• Applications and transcripts should be submitted no later than the deadline listed above.         
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.        
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202. 

EEO = 208

“The City of Milwaukee values and encourages diversity and is an equal opportunity employer.”