WATER INFORMATION TECHNOLOGY SUPERVISOR

The Water Information Technology Supervisor plans, directs, and coordinates all activities related to managing server the software suites, licensing, billing system, Geographic Information Systems (GIS) and database administration for the Milwaukee Water Works (MWW).

Oversight

• Supervise all activities of the utility’s enterprise software packages.
• Set attainable goals and provide guidance to management for technical deliverables.
• Serve as the team supervisor and assist the Information Technology (IT) Manager with monitoring staff activities, productivity, and methods.
• Participate in the hiring process, training, and supervision of MWW IT staff; coach and counsel staff.
• Plan, develop, and implement coaching and training programs for staff on the use of new and existing resources.
• Maintain current documentation and ensure adherence to standard operating procedures.
• Communicate planned system maintenance to management and key system users.
• Enter and approve payroll and maintain all payroll documentation and records for the MWW IT staff.

Technology Management and Security

• Work with software vendors to identify software for MWW functional needs within budgetary parameters.
• Install, configure, monitor, and maintain application software to support the MWW utility.
• Analyze software requirements, implement design plans, and review and test the software to ensure effectiveness of updates.
• Install, configure, monitor, and maintain server hardware, virtualization software (hypervisors), operating systems, and application software.
• Install, manage, and maintain functional support areas, including the DNS (Domain Name System) and DFS (Distributed File System).
• Assist in user creation, administration, and support.
• Maintain storage applications and project future storage requirements on production and development databases.
• Train and consult with MWW staff relative to system use; provide technical support to departmental management.
• Support the Technical Service production areas of enQuesta, SCADA (Supervisory Control and Data Acquisition), maintenance management, Distribution, Water Engineering, Administration Personnel Management, and Accounting.
• Maintain Cloud storage replication tools.
• Provide support to MWW in coordination with the ITMD (Information Technology Management Division) in upgrading the system and resolving issues.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

City’s COVID Vaccine Policy:

To be considered fully vaccinated for purposes of this policy, all individuals who have accepted an employment offer must complete an FDA-approved vaccine at the recommended dosage and time interval prior to their employment start date, or have an approved religious or medical accommodation prior to their employment start date. Unless a job candidate has an approved religious or medical accommodation from the City of Milwaukee (see below), they must submit the Vaccination Attestation form prior to their employment start date. You can find further information relative to the City’s Covid-19 Vaccination Policy here. 

• This position is subject to 24-hour emergency call-out response, extended hours, and weekend coverage to meet the operational and maintenance needs of MWW.
• The Water Information Technology Supervisor must be able to perform light physical work, i.e., occasionally exert up to 10 pounds of force to lift and move objects.

1. Bachelor’s degree in management information systems, computer science, computer engineering, or a closely related field from an accredited college or university.
2. Four years of experience in network administration including monitoring, patching, configuring, and troubleshooting Windows Server Operating Systems.
3. Valid driver's license and availability of a properly insured vehicle at time of appointment and throughout employment. (Private automobile allowance may be paid pursuant to Section 350-183 of the Milwaukee Code.)

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Supervisory experience.
• Experience maintaining a 24/7 environment.

Technical

• Knowledge of best practices in computer hardware and system architecture.
• Knowledge of operational use and maintenance of departmental information systems and communications.
• Knowledge of the database development process.
• Knowledge of various information technology platforms and operating systems.
• Knowledge of Geographic Information Systems (GIS).
• Ability to oversee, implement, and support large, complex computer systems, including recommending, designing, installing, administering, monitoring, and upgrading software and hardware.
• Ability to analyze and troubleshoot complex system issues.
• Ability to stay up to date with changing technology.
• Proficiency using word processing, spreadsheet, database, presentation, and personal information manager (PIM) programs.
• Ability to read and interpret complex documents such as policies, procedures, technical publications, scopes of work, and contracts.
• Research and data compilation skills to be able to gather information and produce reports and summaries.

Supervisory

• Knowledge of leadership principles and best practices for selecting, supervising, and motivating employees.
• Ability to effectively manage, coach, and train staff.
• Ability to identify, implement, and evaluate policies and procedures in compliance with the strategic planning and technology needs of the utility.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Communication and Interpersonal

• Written communication skills to be able to produce well-crafted, error-free documentation and correspondence.
• Verbal communication and presentation skills to be able to explain technical concepts to customers, one-on-one, or in groups.
• Ability to establish successful working relationships with coworkers, elected officials, City managers and staff, other agency officials, academics, consultants, vendors, and the public.
• Ability to work cooperatively with people whose backgrounds may differ from one’s own.

Critical Thinking and Professionalism

• Resourcefulness and initiative to meet departmental needs.
• Analytical, problem-solving, and decision-making skills; ability to use sound judgment.
• Planning and organizational skills to be able to complete work within tight and ever-changing deadlines.
• Ability to remain calm under pressure.
• Honesty, discretion, and the ability to maintain confidentiality regarding sensitive departmental matters.

The current salary range (Pay Range 1FX) is $64,857-$90,796 annually, and the resident incentive salary range for City of Milwaukee residents is $66,802-$93,520 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.  

BENEFITS  

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test; a structured interview; or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information can be accessed by visiting www.jobapscloud.com/MIL.
• Applications should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.