PARKING SERVICES SUPERVISOR

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed historic charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

Under the direction of the Parking Services Manager, the Parking Services Supervisor oversees the daily operation of City parking structures and lots, and serves as the City’s parking liaison and professional point of contact for contracted management, property management, lessees, contractors, and other City departments.

Facilities Maintenance

• Oversee operational and overall structural/mechanical maintenance of all City owned/managed parking facilities.
• Observe, identify and initiate routine, preventative and emergency maintenance for all facility components, including mechanical, electrical, structural and safety.
• Assist with the identification and implementation of a five-year improvement and Green Infrastructure project for City owned parking structures and surface lots.
• Develop and implement infrastructure programs that focus on new energy solutions.
• Review and comply with inspection and compliance reports, including those for structural, mechanical, fire, elevator, stand pipe and dry/wet sprinkler systems.
• Monitor, coordinate and oversee all work with vendors, contractors and various City units
• Ensure facilities adhere to the Americans with Disabilities Act Amendments Act (ADAAA) requirements.
• Follow City purchasing and contracting guidelines to hire contractors and monitor work performed.
• In consultation with City engineers, determine yearly capital repairs and required maintenance.
• Plan and implement the acquisition of contractors, subcontractors, systems and equipment.
• Ensure that parking facilities management companies adhere to contractual agreements, including standards of operations, security management and maintenance guidelines.
• Serve as the liaison between the city, the parking management company, lease and the general public; serve as point of contact for work projects in order to maintain safety and minimize public impact
• Develop project across different departmental areas that have similar interests, systems, and components.
• Review and investigate damage claims and make claim resolution recommendations.

Surface Parking Maintenance

• Evaluate and provide feedback to vendors and operators on the Parking Access and Revenue Control System (PARCS).
• Conduct field observations and evaluate, record, report and track conditions.
• Coordinate, schedule and record various lot repairs, including crack-filling, potholes, resurfacing, guardrails, bollards, lighting and landscape maintenance.
• Develop and maintain positive neighborhood relations with residents and businesses.
• Record and maintain official lot property reports and other record files.
• Monitor and oversee lot maintenance and snow removal contracts, contractors and work performance.
• Ensure appropriate compliance with various parking permits, meters and leases.
• Participate in the redevelopment planning of surface lots, in coordination with the Department of City Development (DCD) and other community business partners.

 Date Administration and reports

• Prepare and monitor yearly equipment, capital and operating budget reports and requests.
• Monitor market rate parking changes locally and nationally.

Parking Lease Administration

• Maintain insurance certificate compliance.
• Advise appropriateness of leasing in consideration of private/public interests and city overall goals.
• Assist in drafting, executing and overseeing compliance for parking lot and structure leases.

Staff supervision and professional development

• Supervise, train, mentor and develop employees and coordinate inspection, maintenance and repair services with operators and users; provide backup supervision to the Parking Meter Shop operations and staff.
• Remain current on best practices related to parking structures and lot operations.
• Recommend management and process improvements that serve the best interests of the City.

Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s COVID-19 Vaccination Policy here.

The Parking Services Supervisor must be willing and able to do the following:

• Be on-call beyond standard business hours to respond to various emergency situations, including working extended hours, weekends and holidays to accommodate snow and ice control operations.
• Travel to all parts of the City of Milwaukee in variable weather and environmental conditions to conduct field work. Walk distances, climb stairs, and see and hear all types of traffic.
• Lift or move up to 20 pounds frequently, and exert up to 50 pounds of force occasionally.

1. Bachelor’s degree in business management, architecture, engineering, construction management, public administration or a related field from an accredited college or university.

2. Two years full-time, professional experience performing duties related to the essential functions of this position in any of the following: 

• parking/mobility or transportation industry; 
• the building trades; 
• property management; 
• inspection, code compliance and plan examination; 
• or facilities maintenance, operation and repair, including custodial operations, heating, ventilation, air conditioning, electrical, plumbing and/or automated building controls.

3. Possession of a valid driver’s license at time of appointment and throughout employment.

4. Good driving record at time of appointment and throughout employment.

5. Appointment to the Parking Services Supervisor position within the Department of Public Works requires residency within 15 miles of the jurisdictional boundaries of the City of Milwaukee within six months of appointment and throughout employment pursuant to Rule III, Section 4(g) of the Rules of the City Service Commission. A map defining the jurisdictional boundary is located on the Fire and Police Commission website at: http://city.milwaukee.gov/fpc/Residency-Map.htm#.WPTR5E11qAg.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Parking/mobility or transportation industry supervision/management experience.
• Licensed as an inspector and/or credentialed in a construction trade.
• Project management experience.
• Experience managing contracts and field operations.
• Experience supervising staff, particularly field personnel.

Technical

• Knowledge of transportation policy, parking ordinances, and public safety.
• Knowledge of public administration and general business practices.
• Knowledge of mechanical, electrical, and structural building issues.
• Knowledge of contracts, accounting, and budgeting.
• Knowledge of project management principles and the ability to coordinate projects.
• Knowledge of standard computer applications such as word processing, spreadsheet, and email.
• Ability to learn MicroStation and the geographic information systems (GIS) to perform schematic drawing and electronic mapping.
• Ability to read and interpret job-related documents, such as ordinances and technical material.
• Ability to maintain detailed and accurate records.
• Knowledge of the ADAAA as it applies to parking structures.

Communication and Interpersonal

• Written communication skills to write correspondence, reports, and other documents that are thorough, clear, well-crafted, and error-free.
• Verbal communication skills to effectively present information and respond to questions from the public, other agencies, and elected officials with tact and diplomacy.
• Ability to work cooperatively and effectively with individuals whose backgrounds may differ from one’s own.
• Customer service skills to effectively work with contractors and lessees, City managers and other government officials, and the public.

Supervision

• Knowledge of leadership principles and best practices for selecting, supervising, and motivating employees.
• Ability to plan and coordinate work of others.
• Leadership and supervisory skills required to manage, coach, and train staff to accomplish goals.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
• Ability to maintain confidentiality regarding personnel matters.

Critical Thinking and Professionalism

• Analytical and problem-solving skills to be able to address complex parking facility and management issues.
• Ability to recognize and resolve problems effectively.
• Ability to use sound judgment when making decisions.
• Organizational and time management skills to be able to plan and accomplish work within deadlines.
• Ability to remain calm and professional during emergency situations.
• Honesty, integrity, and responsible stewardship of City of Milwaukee resources.
• Ability to maintain confidentiality.

The current salary range (Pay Range 1DX) is $57,081-$79,909 and the resident incentive salary for City of Milwaukee residents is $58,794-$82,306. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times.   The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

APPLICATION PROCEDURE

• Applications and further information can be accessed by visiting www.jobapscloud.com/MIL.
• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO Code = 104

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.