POLICE DISTRICT ADMINISTRATIVE ASSISTANT

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Police District Administrative Assistant (PDAA) works in a district station serving residents and performing various support duties.

These are the essential functions of the Police District Administrative Assistant (PDAA) position;
specific duties will vary depending upon the needs of the district station to which a PDAA is appointed.

CUSTOMER SERVICE / CONSOLE OPERATIONS

• Answer and screen telephone calls from residents, police officers, non-sworn department members, other City staff, and outside agencies in a courteous manner.
• Serve as a console operator and provide accurate information to callers using professional communication skills; and refer callers to the appropriate units of responsibility.
• Assist residents with purchasing parking permits and obtaining police reports.
• Provide wanted and record checks to police officers.

· Police District Administrative Assistants are required to work weekends and holidays in a rotating work schedule (40 hours per week).

NOTE: Typical hours of work are as follows: Day Shift (8:00 a.m.-4:00 p.m.), Second/Early Shift (4:00 p.m.-Midnight), and Late Shift (Midnight to 8:00 a.m.). Shift times can also vary depending on the work location.

1. Four years of office support experience related to the essential functions listed above, including working on a variety of complex and diverse clerical assignments and providing service to customers.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

TECHNICAL

• Knowledge of general office practices.
• Ability to use various office machines, such as copiers.
• Ability to perform console operations, i.e., operate an office phone system to take and route phone calls.
• Ability to use word processing programs.
• Ability to use spreadsheet applications and assist supervisors and fellow staff with report creation.
• Ability to enter data accurately and use database programs.
• Ability to manage various calendars for staff.
• Knowledge of basic mathematics and ability to perform accurate calculations.
• Ability to learn and perform payroll procedures, such as maintaining timekeeping information and processing and submitting payroll.
• Ability to read, understand, and apply information in work-related documents such as written directions, policies, and procedures.

The current starting salary (PAY RANGE 6HN) is $38,587 annually and the resident incentive starting salary for City of Milwaukee residents is $39,744 annually. 

The City of Milwaukee provides a comprehensive benefit program that includes the following:

· Defined Benefit Pension Plan

· 457 Deferred Compensation Plan

· Health and Dental Insurance

· Paid Parental Leave

· Comprehensive Wellness Program

· Onsite Clinic Services

· Onsite Employee Assistance Program

· Alternative Work Schedules

· Long Term Disability Insurance

· Group Life Insurance

· Tuition Benefits

· Paid Vacation

· 12 Paid Holidays

· Paid Sick Leave and other paid leaves

· Flexible Spending Arrangement

· Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE – The examination will be held as soon as practical after the deadline date listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

NOTE 1: The first step in the selection process is a written test for all applicants who meet the minimum qualifications. Candidates who pass the written test will be invited in score order to take a proficiency exam in Microsoft Word, Excel, and Outlook (Version 2010); candidates who pass the proficiency exam will be placed on the eligible list.

NOTE 2: Candidates must pass a Milwaukee Police Department background investigation before hire.

· APPLICATIONS and further information can be accessed by visiting www.jobapscloud.com/MIL.

· If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.

· The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 603

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.