LICENSE DIVISION ASST MGR

Recruitment #2205-4639-001

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Introduction

** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY. ** 

Purpose

The License Division Assistant Manager oversees daily office functions and system operations, including complex license issues, personnel issues, escalated customer complaints and issues involving the license computer system

Essential Functions

License Division Operations

  • Assist in the management of the operations and activities of the License Division.
  • Manage the current license computer system (the Land Management System (LMS): facilitate maintenance, perform troubleshooting, document software bugs, add new users, audit user roles and security, and provide end user training and support.
  • Assist with oversight of the legacy system – the License Information Reporting and Administration System (LIRA).
  • Plan and maintain divisional webpages and social media.
  • Recognize and deal professionally with ethical and legal issues.
  • Act on behalf of the License Division Manager in his or her absence.
  • Staff standing committees of the Common Council.

 

Business Process Improvement

  • Conduct internal process improvements and engage other city departments and community stakeholders to identify best practices to support remote licensing operations; document for implementation.
  • Find areas of risk and propose responses and controls to minimize exposure to legal challenges.
  • Identify and analyze areas of waste and barriers to accomplishing duties and responsibilities; research and implement solutions to complex problems.

 

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment


         Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s COVID-19 Vaccination Policy here.

Minimum Requirements

1.    Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position.

2.    Bachelor's degree in public administration, management, business, computer science, or a related field from an accredited college or university.

3.    Three years of experience in licensing, permitting, records management, or a related field performing duties related to this position.

4.    Appointment as a Wisconsin Notary Public within three months of appointment. To learn about eligibility requirements, visit the Wisconsin Department of Financial Institutions (DFI): https://www.wdfi.org/Apostilles_Notary_Public_and_Trademarks/defaultNotary.htm.

 

“Equivalent combinations of education and experience may be considered”

 

 

“NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.”

Desirable Qualifications

  • Master’s degree in public administration, management, business, computer science, or related field from an accredited college or university.
  • Supervisory experience.
  • Bilingual in Spanish, Hmong, or Arabic.

Knowledge, Skills, Abilities & Other Characteristics

Technical

  • Knowledge of and ability to employ business process improvement methods.
  • Knowledge of the principles and practices of public administration and management.
  • Knowledge of and ability to read and interpret local, state, and federal laws, ordinances, statutes, and regulations related to licensing matters and other divisional responsibilities.
  • Ability to review and evaluate the impact of recommendations and decisions that impact the Licensing Division.
  • Knowledge of mathematics and the ability to make accurate calculations.
  • An understanding of the capabilities of information technology to improve organizational effectiveness and enhance the experience of customers.
  • Ability to learn and manage licensing database, enterprise, email, Internet, and other computer-related functions.
  • Advanced-level proficiency with Microsoft Windows and Microsoft Office applications.
  • Knowledge of website and social media maintenance.

 

Interpersonal and Communication

  • Ability to interact diplomatically with the public and tactfully handle complex licensing matters.
  • Verbal communication skills, including the ability to clearly and concisely communicate with various audiences.
  • Written communications to produce publication-ready documents, memo and correspondence.
  • Ability to build and maintain effective working relationships with multilevel, multicultural staff, elected officials, representatives of other agencies, and the public.
  • Ability to work cooperatively and effectively with people whose backgrounds may differ from one’s own.

 

Supervisory and Training

  • Ability to delegate work effectively, monitor employee output, and address sensitive performance issues.
  • Ability to coach and motivate employees and promote an environment that is conducive to change.
  • Ability to develop and deliver training programs and presentations for internal staff and a wider audience.
  • Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

 

Critical Thinking, Planning, and Professionalism

  • Skill in recognizing, assigning appropriate weight to, and resolving problems.
  • Decision-making skills and sound judgment.
  • Project management skills.
  • Ability to accept direction, work cooperatively in a team environment to plan and evaluate goals, and meet divisional objectives and responsibilities.
  • Ability to set individual goals, work well under pressure, meet deadlines, manage multiple assignments and shift priorities, and respond with a sense of urgency when issues emerge requiring immediate attention.
  • Commitment to ongoing professional development and continuous learning.
  • Honesty and high ethical standards.

Current Salary

The current salary range (Pay Range 1FX) is $63,585-$89,016 annually, and the current resident incentive salary range for City of Milwaukee residents is $65,493-$91,686 annually. 

Appointment will be made in accordance with the provisions of the salary ordinance.

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of related education, experience and accomplishments, written tests, interview, or other assessment methods.  The Department of Employee Relations reserves the right to call only the most qualified candidates to oral, performance tests or personal interviews. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

 

INITIAL FILING DATE - The selection process will be held as soon as practical after the date listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the Department of Employee Relations and/or the hiring authority.

 

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current non-probationary City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary or emergency appointments are not eligible for transfer/promotional opportunities.

Additional Information

· Applications and further information may be accessed by visiting www.jobapscloud.com/MIL.

· If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.

· The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO 102

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.