9-1-1 Telecommunicator will be open for applications several times
throughout 2022. *Only applicants who meet the minimum requirements will be
invited to participate in the selection process.
NEW INCREASED SALARY RATE (see below under salary)
Application Period Opens:
Application Period Closes:
Practical Test Administered Week of:
to be determined)
March 4, 2022
April 1, 2022
April 11, 2022
City of Milwaukee 9-1-1
Telecommunicators provide for the operation of the Milwaukee Police and Fire
Departments’ Computer Aided Dispatch System and Enhanced 9-1-1 system. Requests
for service vary from life threatening emergency responses to fulfilling legal
and administrative requirements for police or fire personnel involvement.
· Receive, prioritize, document
and handle calls for 911 emergency and non-emergency calls for assistance from
the public and protective service (Police and Fire) personnel.
· Update information as received,
entering it into the Computer Aided Dispatch System (CAD).
· Refer callers to other agencies
according to the needs expressed and/or information required by callers.
· Determine the significance of
requests for service and assign an appropriate level of protective service
· Work collaboratively with
district supervisors and incident command to monitor and control the response
of personnel to calls for service or emergency situations.
· Operate, enter and retrieve information
using the CAD and Department forms.
· Respond promptly and
effectively to requests received by radio from protective service personnel
and/or supervisors for personnel, equipment or other stated needs.
· Monitor the status of units,
which are out of service and take appropriate action.
· Report noncompliance by
personnel with prescribed rules, operating procedures, or FCC regulations to
department supervisory staff.
· Receive and process emergency
and non-emergency calls for service received through the enhanced 9-1-1 system
and other means.
· Contact callers who may be
receiving a delayed response to their service request, to determine whether to
dispatch police or fire personnel or whether an alternative response is
· Perform all duties consistent
with Department policy.
requested by qualified individuals with disabilities will be made in accordance
with the Americans with Disabilities Act (ADA) of 1990, as amended by the
Americans with Disabilities Act Amendments Act (ADAAA) of 2008.
Conditions of Employment
· Technical Communications and
Technical Services Divisions maintain operations on a 24/7 basis.
· Work all shifts as assigned,
including night shift (3:30 PM-7:30 AM).
· Work most weekends, holidays,
rotating days off and overtime when required.
1. At least 18 years old at time
2. United States citizenship, or
be legally authorized to work permanently for any employer within the United
3. Must successfully pass a
4. Six months experience as a
fire, police or ambulance dispatcher, or Protective Service
o Two years of experience with
multi-faceted customer contact or
o Telephone work performing
duties such as receiving and/or resolving complaints, problem solving, quick
decision making, multi-tasking or
· Having responsibility for giving and receiving information in high
Knowledge, Skills, Abilities & Other Characteristics
· Knowledge of Microsoft Windows,
including "short keys" allowing for rapid navigation within programs.
· Knowledge of Computer program
· Knowledge of City boundaries
and boundaries of suburban communities; major buildings, landmarks, and major
streets in the City of Milwaukee.
· Ability to perform several
tasks simultaneously, especially listening, talking and typing.
· Ability to actively listen to
callers, establishing rapport, and ask appropriate questions to quickly assess
· Ability to effectively
communicate with a wide variety of callers from different socioeconomic and
ethnic groups, often in stressful, emergency or difficult situations.
· Ability to quickly identify the
most important information provided by callers.
· Ability to quickly and
accurately enter information, including numerical data, into the C.A.D. system
in standard English, in a readable format.
· Ability to maintain composure
during emergencies and when interacting with challenging customers.
· Ability to memorize codes,
names, street locations, landmarks, and other information.
· Ability to learn new
· Ability to use standard English
and rules regarding English grammar, punctuation, and spelling.
· Ability to speak and understand
English clearly over communications equipment.
· Ability to read maps rapidly
and accurately. Ability to work in a seated position for long periods of time.
The current starting salary rate (PR 5IN) is $57,433 annually (resident), and $55,760 annually (non-resident).
The City of Milwaukee offers a comprehensive benefits program that
includes the following:
· Defined Benefit Pension Plan
· 457 Deferred Compensation Plan
· Health and Dental Insurance
· Comprehensive Wellness Program
· Onsite Clinic Services
· Onsite Employee Assistance
· Alternative Work Schedules
· Long Term Disability Insurance
· Group Life Insurance
· Tuition Benefits
· Paid Vacation
· 11 Paid Holidays
· Paid Sick Leave and other paid
· Flexible Spending Arrangement
· Commuter Value Pass
THE SELECTION PROCESS will be job related and will consist of one
or more of the following: written job simulation exercise, job performance test,
typing test, and/or oral interview. Applicants must qualify on all parts of the
examination. Qualified candidates will be notified of the date, time and
location of the examination.
If you will be unavailable for one or more portions of the
examination due to military service or training, you must provide email
notification to firstname.lastname@example.org or written notification to the Fire and
Police Commission, City Hall Room 705 prior to the examination.
ELIGIBLE LIST: This will be a continuous recruitment with the position
being posted and accepting new applicants several times in 2022.
Candidates who successfully pass the examination process will be placed on an
eligible list, with ranking based upon the test scores plus any applicable
preference points (see below).
PREFERENCE POINTS: Preference points may
be added to the final passing score in accordance with State Statutes and Fire
and Police Commission Rules. All preference point documentation must be submitted
by the application deadline. Documentation can be attached to the application
or submitted via email to email@example.com by the application
deadline of April 1, 2022. When submitting preference point
documentation via email the subject line MUST read “911 Telecommunicator
· Qualified veterans will
receive military preference points added to the final passing score; a DD-214
is required as proof of service.
· Preference points may be
added to the final passing score, if you are a bona fide resident of the City
of Milwaukee when you apply; proof of residency must be provided.
APPOINTMENTS: Final appointment as a 9-1-1 Operator is contingent
upon passing all pre-employment components, the number of vacancies, and
approval by the Fire and Police Commission.
Examination, Psychological evaluation and drug test: Individuals
offered employment must pass a pre-employment medical examination, psychological
evaluation, and drug test as a condition of employment.
ELIGIBLE LIST and APPOINTMENTS: Candidates who
successfully qualify on all parts of the examination are placed on an eligible
list in order of final score. Qualified veterans will receive military
preference points added to the final passing score in accordance with State
Statutes and Fire and Police Commission Rules. The eligible list will remain in
effect for two years from the date of adoption or until exhausted, unless
rescinded or extended by the Fire and Police Commission. Appointments are
contingent upon the number of vacancies and passing a background investigation
and medical examination, including a drug screen test.
APPLICATIONS will be accepted
through Friday, April 1, 2022.
Application materials can be accessed at www.jobaps.com/MIL. Additional
information about the application process can be obtained by emailing firstname.lastname@example.org or in
person at City of Milwaukee Department of Employee Relations, Room 705, City
Hall, 200 E Wells St, Milwaukee, WI 53202-3554, or by calling 414.286.5000.
Applications will not be accepted after the deadline, unless extended.