TEST ADMINISTRATION COORDINATOR

** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY**

Under the direction of the Staffing Services Manager, the Test Administration Coordinator is responsible for planning, coordinating, scheduling, and documenting the recruitment and testing processes and procedures for entry-level and promotional processes for the Fire and Police Department.

Examination administration:        

• Schedule and monitor written and performance examinations; score written, oral, and performance examinations, training and experience ratings, and written exercises under the guidance of Human Resources Representatives assigned to the FPC Testing Unit and send examination date and results notices to candidates.         
• Maintain and monitor the status of Personal History Questionnaires (PHQs).         
• Produce reports using the JobAps applicant tracking system; serve as the in-house administrator for JobAps.         
• Troubleshoot problems that may arise for all tests administered by the FPC.         
• Determine eligibility for veterans, residency, and/or education/experience preference points and apply the same; and determine eligibility for holds due to medical need or active military duty.         
• Make recommendations regarding requests for test accommodations; administer tests involving accommodations; maintain records regarding accommodation requests, alternative test times and dates, arrange and administer alternative administrations; and keep records regarding requests.         
• Work closely with the FPC Human Resources Representatives on the development of testing processes and the provision of testing and recruitment data.

Communication regarding selection processes:         

• Field candidates’ questions and concerns.         
• Serve as a contact person for background investigation status reports, psychological exams, medical evaluations, and drug tests.         
• Serve as the onsite FPC liaison for test administration with vendors when they are onsite. ·         Coordinate details for out-of-state assessors.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Must be able to work extended workdays (up to 12 hours) on one or more days per week and/or on weekends in order to administer written, oral, and performance examinations.          
• Must be able to push and pull a loaded cart of test materials; the materials may weigh in excess of 100 pounds.          
• Must be able to ambulate to respond to candidate test inquiries within a test setting, while maintaining confidentiality.          
• Based upon each department’s responses to the COVID-19 pandemic and the needs of each department, employees may be expected to work from home intermittently or continuously.

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position. 
2. A bachelor’s degree in business administration, public administration or a closely related field from an accredited college or university or four years of progressively responsible, executive-level administrative support experience performing duties closely related to this position.
3. Valid driver’s license at time of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered.

IMPORTANT NOTE: To receive credit for college, transcripts are required and must be received by the application period closing date. College transcripts should be attached to your online application. Applications without transcripts will be considered incomplete and will be rejected. Your transcript must be legible and include your college/university name, your name, the degree completed (if applicable) and the date completed.

Technical Skills        

• Ability to maintain situational awareness to monitor large or small groups of candidates taking written, oral, and performance examinations including checking candidates in and out of the testing sites and answering candidates’ questions.        
• Ability to learn and accurately apply FPC and Civil Service Commission (CSC) rules and processes.       
• Skill in using the Microsoft Office software suite at an intermediate level.         
• Ability to learn and become skilled at using the JobAps test management and applicant tracking system.         
• Ability to accurately perform mathematical calculations and understand basic statistics.

Communication and Interpersonal Skills         

• Ability to remain composed and effectively handle large groups of candidates.         
• Ability to write clear and concise correspondence to candidates.        
• Oral communication skills to be able to speak in understandable manner in person and via phone to candidates and MFD and MPD staff.         
• Customer service skills and the ability to treat all candidates, colleagues, and vendors in a fair, tactful, and professional manner, including those whose backgrounds may differ from one’s own.        
• Ability to work well independently and with fellow FPC staff members in a team setting.         
• Cultural awareness and sensitivity; ability to work cooperatively, effectively, and fairly with co-workers and citizens whose backgrounds may differ from one’s own.

Organizational, Management, and Critical Thinking Skills         

• Ability to organize, schedule, and coordinate testing activities and operations.         
• Ability to accurately enter applicant test scores and other information into online systems.         
• Ability to maintain both hard copy and electronic records.         
• Ability to maintain strict confidentiality regarding every aspect of the role, including candidate information, test content, and test scores.        
• Critical thinking skills, including the ability to solve problems and use good judgment.        
• Ability to maintain a high degree of accuracy and attention to detail, including during busy testing cycles.         
• Ability to manage one’s time and prioritize tasks to meet deadlines.         
• Ability to exhibit flexibility and demonstrate a commitment to the team’s mission.

The current salary range (2DN) is $42,500-$59,498 annually, and the resident incentive salary range for City of Milwaukee residents is $43,775-$61,283. Appointment will be made in accordance with the provisions of the salary ordinance.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of related education, experience, and accomplishments, a written test, an interview, or other assessment methods. The Fire and Police Commission reserves the right to call only the most qualified candidates to oral exams, performance tests, or personal interviews. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after Thursday, July 22, 2021. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

APPLICATIONS and further information may be accessed by visiting, www.jobapscloud.com/MIL.         

• Applications and transcripts should be submitted no later than the deadline listed above.         
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.         
• The Department of Employee Relations is located at City Hall, 200 E. Wells St, Room 706, Milwaukee, WI 53202.

EEO 204

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.