Recruitment #1905-4772-001


Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee brings together its unsurpassed old world charm with a breathtaking art museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants.


The Human Resources Representative in the Milwaukee Health Department provides a full range of professional human resources services to the Department, with particular focus on employee and leadership development, employee relations and performance management.

Essential Functions

  • Employee and Leadership Development:  Assess skill and performance gaps across the MHD. Design and/or facilitate training programs that enhance the skills and knowledge of employees and leaders. Develop and implement standard training plans for each position in the MHD. Seek out external training opportunities for targeted development. Facilitate employee workgroups and focus groups.  Coordinate with the Department of Employee Relations – Staffing Division relative to Workforce Planning and Positions Management.
  • Performance Management: Provide guidance and coaching to leaders regarding employee performance and conduct issues, including pre-disciplinary meetings and assisting with determination of disciplinary action, performance improvement plans, or other activities that serve to improve overall employee and leader performance.
  • Employee Relations: Provide guidance and coaching to employees who need assistance in resolving issues.  Conduct and resolve investigations based upon manager or employee complaints or reports; this may include coordinating responses for Equal Employment Opportunity Commission/Equal Rights Division complaints and representing the MHD at unemployment hearings.
  • Team Support: Assist and advise the Senior HR Analyst with respect to talent acquisition/staffing and FMLA Administration. Participate in onboarding new employees. Provide coaching and guidance to the HR Program Assistant. Serve as a back-up to the HR Officer.


Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

 Ability to work weekends and/or evenings as the position requires. 

Minimum Requirements

  1. Bachelor’s degree from an accredited college or university, with a major in human resources management, industrial relations, public administration, psychology, business administration, or a closely related field.
  2. Three years of successful professional-level experience in training and development, performance management and employee relations.
  3. Valid driver’s license at the time of appointment and throughout employment.

  Equivalent combinations of education and experience may be considered

IMPORTANT NOTE: College transcripts are required and must be received by the application period closing date. Transcripts should be attached to your online application. Applications without transcripts attached will be considered incomplete and will be rejected. Student/unofficial copies are acceptable; however, your transcript must be legible and include your college/university name, your name, the degree completed (if applicable) and the date completed.

Desirable Qualifications

  • Master’s degree from an accredited college or university in human resources management, industrial relations, public administration, psychology, business administration, or a closely related field.
  • Public sector professional-level human resources experience.

Knowledges, Skills, Abilities & Other Characteristics

• General knowledge of the principles and practices of human resources administration.
• Ability to read and understand documents such as laws, civil service rules, policies, and other technical publications.
• Ability to read, understand, interpret and apply job-related material such as laws, civil service rules, and policies.
• Ability to learn and effectively utilize the employee data systems such as Human Capital Management (HCM) and Financial Management Information (FMIS) in order to produce reports and to retrieve data.
• Ability to effectively utilize standard computer programs such as Microsoft Word, Excel and PowerPoint.
• Ability to design and/or identify effective training programs and facilitate learning sessions effectively.
• Knowledge of workforce planning principles and practices.
• Strong analytical and quantitative reasoning skills.

• Written communication skills to be able to write reports and other documents that are thorough, clear, well-crafted, and error-free.
• Oral communication skills to be able to appear before committees to present reports.
• Ability to express oneself clearly in conversations and interactions with others.

• Ability to exercise tact and diplomacy.
• Ability to gain others’ support for ideas, proposals, projects and solutions.
• Ability to foster teamwork and desire to work cooperatively with others on a team.
• Ability to work cooperatively and effectively with coworkers and citizens whose backgrounds may differ from one’s own.
• Ability to successfully interact and maintain professional working relationships with a diverse mix of people, from front-line employees to executive leaders.
• Ability to demonstrate concern for meeting or exceeding the needs of external and/or internal customers.
• Skill in identifying information needed to clarify a situation, seeking the information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.

• Ability to set challenging goals, focus effort on the goals and meet or exceed them.
• Ability to approach a problem by using a logical, systematic, sequential approach.
• Initiative and planning skills.
• Ability to use sound judgment when making decisions.
• Ability to organize assignments and manage time to complete tasks based on departmental deadlines.
• Ability to remain professional at all times.
• Honesty and integrity.
• Commitment to maintaining confidentiality and to impartiality.

Current Salary

The current salary range (Pay Range 2HX) for City of Milwaukee residents is 54,865 - $76,806 annually, and the non-resident salary range is $53,519 - $74,922 annually.


Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.


Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral and performance examinations. Oral examinations may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The examination will be held as soon as practical after Monday, June 17, 2019. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.


Additional Information

APPLICATIONS and further information can be accessed by visiting

·        Applications and transcripts should be submitted no later than the deadline listed above.

·        If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or

·        The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.


EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.