311 Customer Service Supervisor

Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.

**A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and MCCP Board Rules & Regulations**

The fundamental reason this position exists is to manage the 3-1-1 City Service Center and its employees in providing the citizens of Montgomery a single point of contact for all city events and services. The 3-1-1 Service Center is a division of the Neighborhood Services Department. Primary work responsibilities may include: managing the 3-1-1 Service Center; overseeing the development and maintenance of division’s policies and procedures; supervising full-time and part-time employees; developing, coordinating, & implementing training; overseeing customer service activities; managing the 3-1-1 Service Center Division’s budget; overseeing the maintenance and modification of the 3-1-1 website, mobile application, & customer relationship software; and performing essential administrative duties. This position may require working with a diverse group and include assisting customers who speak different languages. Work is performed with considerable independence of judgment and initiative. The 3-1-1 Customer Service Supervisor reports to the Director of Neighborhood Services.

High School Diploma or GED and two (2) years of customer service, emphasizing call center, work including one (1) year of supervisory experience.

Must be willing to work a flexible, non-routine schedule to include possible weekend work, overtime and/or long hours in order to assist in responding during emergencies and natural or man-made disasters.

Applications are being accepted to fill one (1) vacancy and any vacancies that may occur during the life of the register. The current vacancy is with the City of Montgomery Neighborhood Services Department. Applicants will be screened and qualified based upon education and experience as shown on the application and supplemental questionnaire.  For this reason, applicants are urged to fill in the application form and  supplemental questionnaire completely providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were. If more than five qualified applications are received, a computerized test will be administered to rank applicants on the register.  Tied scores will not be broken. If there are five or less qualified applicants, they will be considered equally qualified and placed on the register in alphabetical order.

Complete an online application by visiting Montgomery City-County Personnel's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 11:59 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.

BENEFITS: Employees are offered a competitive benefits package which includes health, dental, and life insurance, paid annual and sick leave, paid holidays, and a retirement program.

DRUG TEST: Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).

BACKGROUND CHECK: Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.)

EQUAL EMPLOYMENT OPPORTUNITY: Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION: Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Personnel Department reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at (334) 625-2675.

I9: Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.

UPDATE OF CONTACT INFORMATION: It is your responsibility to update your contact information (address, phone, email) so that we can contact you about jobs.  Please visit the Update Contact Information page to log in and update to your contact information at any time.