311 Customer Service Representative

Recruitment #20-CI0897-01

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Nature of Work

The fundamental reason this position exists is to provide the citizens of Montgomery a single point of contact for all city events and services.  The essential functions include receiving and responding to various types of inquiries, problems or complaints over the telephone and handling administrative duties.  This position reports to a 3-1-1 Customer Service Supervisor.

Minimum Qualifications

Must have a High School Diploma or GED and one (1) year of customer service experience.  


Special Requirements

Must be willing to work a flexible, non-routine schedule at the City of Montgomery Call Center or City/County EMA locations as directed to include possible weekend work, overtime and/or long hours in order to assist in responding during emergencies and natural or man-made disasters.  Some positions may be utilized on an "as needed" part-time basis.

Kind of Examination

Applications are being accepted to fill any vacancies that may occur during the life of the register. The register established from this announcement period will expire one year from the register date. The register will be set up to fill vacancies with the City of Montgomery 311 Department. For this reason, applicants are urged to fill in the application form completely providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were.  If there are more than five (5) qualified applicants, a computerized test will be used to rank applicants on the eligible list. Tied scores will not be broken.

Complete an online application by visiting Montgomery City-County Personnel's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 5:00 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.

Additional Information

BENEFITS: Employees are offered a competitive benefits package which includes health, dental, and life insurance, paid annual and sick leave, paid holidays, and a retirement program.

DRUG TEST: Employment is conditional upon the potential employee passing a preemployment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).

EQUAL EMPLOYMENT OPPORTUNITY: Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION: Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Personnel Department reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at (334) 625-2675.

I9: Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.

UPDATE OF CONTACT INFORMATION: It is your responsibility to update your contact information (address, phone, email) so that we can contact you about jobs.  Please visit the Update Contact Information page to log in and update to your contact information at any time.




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