Montgomery City County Personnel

Quality Assurance & Improvement Officer (#CI8195)

Pay Grade


Nature of Work

The fundamental reason this position exists is to administer, plan, manage and oversee the Emergency Communications Center (ECC) Quality Assurance and Improvement Program. The essential functions include managing the quality assurance program, supporting ECC Management in reviewing and evaluating work production quality and ensuring adherence to Federal, State and local standards. The incumbent provides timely feedback through standardized written reports to Training and Operational Division staff to correct and eliminate quality issues that result from inappropriate guidelines, equipment limitations, deficient training or human error. This position reports to the Training Coordinator.

Minimum Qualifications

Must have a high school diploma or GED. Must have at least four (4) years of progressively responsible experience in Public Safety Emergency Communications to include call taking and dispatching or an equivalent combination of education or experience.

Note:  Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.


Special Requirements

Must be willing to work nights, weekends and holidays and willing to be on-call to respond to various emergency situations.  Must be certified and maintain certification in EMD, NCIC and CPR before being hired.  Must have a valid Alabama Driver's License within 60 days of hiring and have an acceptable driving record in order to operate city vehicles.

CLASS: CI8195; EST: ; REV: 11/13/2008;