The fundamental reason this job exists is to directly develop, coordinate, implement, perform and manage all training, quality control, public education and recruiting programs for the Department of Communications in relation to 9-1-1 Emergency Services.
The essential functions include overseeing and managing department-wide training programs; overseeing and managing the recruiting program; developing, managing and implementing a public education program; supervising training division staff, overseeing and managing a quality assurance and improvement program; and performing administrative duties. This position assists the Director and Assistant Director in special projects, ensures that personnel maintain appropriate certifications and standards as required by Federal, State and local rules and ordinances, and provides a means for career enhancement and growth for personnel. This employee reports to and receives general instructions and orders from the Director of Emergency Communications.
Must have a Bachelor's degree in Telecommunications, Business Administration, Public Administration, Public Safety, or closely-associated degree. Must have at least two (2) years of progressively responsible experience in Public Safety emergency dispatching and at least two (2) years’ experience of developing, and conducting training programs. Qualifying work experience must include at least one (1) year of supervisory experience or an equivalent combination of education and experience.
NOTE: Experience will substitute for education on a year for year basis.