This is supervisory and administrative work directing and overseeing the activities of communications center dispatchers assigned to a shift to include training dispatchers and monitoring radio and telephone traffic. Employees in this class are responsible for ensuring that all radio, telephone and computer systems are operating properly and that all 911 calls are handled consistently, efficiently and appropriately. Employees report to and receive general instructions from Public Safety Communications Operations Manager.
Applicants must have at least four (4) current years of combined E9-1-1 call processing and dispatching experience with two (2) of those years in a dispatching capacity of an organization equal in programmatic (law/fire/EMS) and geographical size to the City of Montgomery.
NOTE: Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.
Must be available to work any hour shifts as needed to oversee operations and ensure consistency among the shifts. Must be available to work weekends and holidays and during emergencies or natural disasters as requested.