Montgomery City County Personnel

Public Safety Communications Operator (#CI8181)

Pay Grade


Nature of Work

The fundamental reason this position exists is to receive emergency and non-emergency telephone calls from the public to the Montgomery Emergency Communications Center (ECC) using a highly specialized computer telephony system and software application and enter data received into a computerized dispatch system to assist dispatcher(s) with emergency response.  The essential functions include processing emergencies; initiating and performing Emergency Medical Dispatch; query, enter and receive critical law enforcement information using local, state and national level database systems and performing department administrative/clerical duties.  ECOIs report directly to a Public Safety Communications Supervisor.

Minimum Qualifications

Applicants must have a high school diploma or GED.

NOTE:  Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.


Special Requirements

Applicant must pass the CritiCall exam, including the keystrokes per hour requirement. As a condition of continued employment, you must pass a background check and drug test. Must be willing to respond to the Emergency Communications Center when requested for man-made and natural disasters that could include working irregular hours, weekends, holidays and evenings. Employee must obtain and maintain certification for APCO Emergency Medical Dispatcher and NCIC. Must be 18 years old.

CLASS: CI8181; EST: ; REV: 7/7/2020;