Montgomery Personnel Board

Zoo Retail Manager (#CI7575)

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Pay Grade

A07

Nature of Work

The fundamental reason this classification exists is to manage Zoo retail operations including the gift shop and admissions programs. The work responsibilities of this position may include: supervising two or more full-time employees, processing employee concerns and problems, assigning work and counseling/recommending disciplinary and other personnel actions; managing the operation of the gift shop and Mann Museum; overseeing the daily admissions to the Montgomery Zoo; providing customer service and promoting the sale of tickets for animal encounters, rides and additional offerings; preparing the yearly operating budget for Zoo retail operations; and developing professional relationships with outside vendors in order to obtain merchandise.  The Zoo Retail Manager reports directly to the Deputy Zoo Director.

Minimum Qualifications

Bachelor's Degree with a major in Business, Marketing, Management, Public Relations, Tourism, or a related field and one (1) year of progressively responsible experience in retail sales management. Experience must include supervisory experience.

NOTE: Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.

Special Requirements

Must be able to work on weekends, holidays and special events.

PHYSICAL ABILITIES:  Must be able to lift up to 40 pounds, unassisted, as needed to receive, inspect and store merchandise.
CLASS: CI7575; REV: 1/21/2026;