Montgomery Personnel Board

Museum Visitor Experience Coordinator (#CI7551)

Pay Grade

A07

Nature of Work

The fundamental reason this classification exists is to ensure that every museum visitor has a positive, engaging, and memorable experience. The Museum Visitor Experience Coordinator oversees all aspects of visitor engagement, including coordinating the visitor experience, leading the Museum Attendants and Visitor Services Contractors, assisting in the development and implementation of visitor experience policies, and collaborating with other departments to support events, exhibitions, and programs. The work responsibilities include creating a welcoming and accessible environment, monitoring visitor experience processes, ensuring visitor concerns are managed effectively through team coordination, contributing to the collection of museum visitor data to inform improvements, and continuously identifying opportunities to enhance visitor satisfaction. Through leadership and collaboration, this position plays a critical role in maintaining the museum’s reputation for excellence in public service. This classification reports to the Museum Director.

Minimum Qualifications

A Bachelor’s Degree in Museum Studies, Art History, Marketing, Hospitality Management, or a related field; and at least two years of progressively responsible experience in visitor services, customer experience management, or operations within a museum, cultural institution, or similar public-facing organization Experience contributing to data collection to support operational decision-making and/or visitor engagement strategies is a plus. 

NOTE:  Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.
CLASS: CI7551; EST: 3/30/2026 12:35:00 PM; REV: 3/30/2026 12:35:00 PM;