Montgomery City County Personnel

The fundamental reason this position exists is to manage the 3-1-1 City Service Center and its employees in providing the citizens of Montgomery a single point of contact for all city events and services. The 3-1-1 Service Center is a division of the Neighborhood Services Department. Primary work responsibilities may include: managing the 3-1-1 Service Center; overseeing the development and maintenance of division’s policies and procedures; supervising full-time and part-time employees; developing, coordinating, & implementing training; overseeing customer service activities; managing the 3-1-1 Service Center Division’s budget; overseeing the maintenance and modification of the 3-1-1 website, mobile application, & customer relationship software; and performing essential administrative duties. This position may require working with a diverse group and include assisting customers who speak different languages. Work is performed with considerable independence of judgment and initiative. The 3-1-1 Customer Service Supervisor reports to the Director of Neighborhood Services.

High School Diploma or GED and two (2) years of customer service, emphasizing call center, work including one (1) year of supervisory experience.

Must be willing to work a flexible, non-routine schedule to include possible weekend work, overtime and/or long hours in order to assist in responding during emergencies and natural or man-made disasters.