Montgomery City County Personnel

311 Customer Service Supervisor (#CI0899)

FLSA Status


Pay Grade


Nature of Work

The fundamental reason this position exists is to manage the 3-1-1 Call Center and its employees in providing the citizens of Montgomery a single point of contact for all city events and services. The 3-1-1 Call Center is a division of the Public Works Department. Primary work responsibilities may include: managing the 3-1-1 Call Center; overseeing the development and maintenance of division’s policies and procedures; supervising full-time and part-time employees; developing, coordinating, & implementing training; overseeing customer service activities; managing the 3-1-1 Call Center Division’s budget; overseeing the maintenance and modification of the 3-1-1 website, mobile application, & customer relationship software; and performing essential administrative duties.  Work is performed with considerable independence of judgment and initiative. The 3-1-1 Customer Service Supervisor reports to the Director of Public Works.

Minimum Qualifications

High School Diploma or GED and two (2) years of customer service work including one (1) year of supervisory experience.

NOTE:  Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.


Special Requirements

Must be willing to work a flexible, non-routine schedule to include possible weekend work, overtime and/or long hours in order to assist in responding during emergencies and natural or man-made disasters.

CLASS: CI0899; EST: ; REV: 1/9/2017;