Montgomery City County Personnel

3-1-1 Customer Service Representative (#CI0897)

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Pay Grade

A03

Nature of Work

The fundamental reason this position exists is to provide the citizens of Montgomery a single point of contact for all city events and services. The work responsibilities include receiving and responding to various types of inquiries, problems or complaints over the telephone and handling administrative duties. This position reports to a 3-1-1 Customer Service Supervisor.

Minimum Qualifications

Must have a High School Diploma or GED and one (1) year of customer service experience.

Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.

Special Requirements

Must be willing to work a flexible, non-routine schedule at the City of Montgomery Call Center or City/County EMA locations as directed to include possible weekend work, overtime and/or long hours in order to assist in responding during emergencies and natural or man-made disasters. Some positions may be utilized on an “as needed” part-time basis.

CLASS: CI0897; REV: 5/1/2013;