The Revenue Compliance Officer manages complex collection cases related to revenues such as sales and use taxes, motor fuel taxes, lodging taxes, and business licenses. Cases are referred to the compliance officer based on the need for collections expertise and/or the complexity, unusualness, or difficulty of the case. Work responsibilities include supervising two or more employees, managing the collections group, processing complaints/protests, managing unusual or difficult collection cases, and preparing for legal actions. The Revenue Compliance Officer differs from the Revenue Examiner in that the officer manages the more difficult cases, assumes responsibility of difficult cases from Revenue Examiners, follows a case throughout legal proceedings to a final resolution, and supervises a collections staff. The incumbent must exercise considerable independent judgment and initiative in the interpretation of ordinances and state and federal laws pertaining to revenues. For the City, the classification is supervised by the License and Revenue Supervisor, and for the County, the classification is supervised by the Assistant Revenue Manager.
Bachelor’s degree in public or business administration and 4 years of experience performing debt collection and investigation work which includes the management of a wide range of delinquent accounts and the use of a variety of recovery methods ranging from payment plans to court action. Qualifying experience can be substituted for college education on a year for year basis. Government revenue collection experience is preferred.
NOTE: Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.