Montgomery City County Personnel

Airport Customer Service Coordinator (#AI8802)


Pay Grade

A03

Nature of Work

The fundamental reason this classification exists is to provide a variety of public relations and customer services to Montgomery Airport passengers and the public. The work responsibilities of this position are: provides information, directions, and additional assistance to passengers and the public; coordinate staff and volunteers, to include scheduling and payroll reporting; and resolve customer/passenger complaints in a timely manner. The position reports to the Airport Marketing and Communications Department Manager.

Minimum Qualifications

High school diploma or G.E.D. One year of face-to-face customer service experience to include providing documents, information, and directions and one year of staff scheduling experience.

NOTE:  Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.

Special Requirements

Work will include shift work, nights, weekends and holidays. Applicant must meet necessary requirements to obtain and maintain unescorted access to the Security Identification Display Area (SIDA).

Due to Federal regulations, all candidates are subject to a background check as a condition of employment.

CLASS: AI8802; EST: ; REV: 9/1/2021;