Montgomery City County Personnel

Airport Passenger Services Aide (#AI8799)


Pay Grade

AO2

Nature of Work

This is an entry-level customer service position assisting passengers requiring wheelchair assistance to/from assigned gate (Wheelchair/Skycap).  This job encompasses assistance to the departure gate, baggage claim area, and common areas of the airport. This position also requires carrying personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities includes assisting passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance, ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.  Assist with their personal needs and lifting bags at least 50 lbs. This position reports to Customer Service Coordinator.

Minimum Qualifications

Must be eligible to work in the US.  Must be able to pass a 10 year background check to satisfy federal requirements.

NOTE:  Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered.

 


Special Requirements

Must be willing to work nights, weekends, and holidays.

CLASS: AI8799; EST: ; REV: 11/10/2020;