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DIRECTOR (PROGRAM MANAGER SENIOR IV)

Revenue Administration Division

Recruitment #25-005485-0012

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a Management Service position. The incumbent will serve at the pleasure of the Appointing Authority.


 

GRADE

26

LOCATION OF POSITION

Annapolis, MD

Main Purpose of Job

The Director for the Revenue Administration Division (RAD) at the Comptroller of Maryland (COM) is a key member of the Leadership Team. The position reports directly to the Chief Deputy Comptroller and then to the Comptroller.

In this role, the Director directly oversees the majority of tax collection and revenue processing for the COM and therefore the State of Maryland. Each year, RAD processes more than 3.5 million personal income tax returns, 1.0 million sales tax returns, 2.9 million income tax withholding returns, as well as myriad other taxes and fees. Financially, RAD collects and accounts for more than $35.0 billion per year and refunds approximately $3.0 billion per year.

To directly oversee these efforts, the Director administers a budget of approximately $40.0 million and has 240 full-time staff. The Director and their teams work closely with the Agency CIO and IT division to develop systems and processes that most efficiently enable effective tax administration. Given the large processing volume, small error rates have significant consequences; RAD oversees the resolution of those errors and seeks continuous improvement to either prevent or rapidly cure. To meet broader administrative goals, RAD works closely and in concert with other COM divisions, most notably the Compliance and Taxpayer Services divisions. In addition to administration, the Director works with the Maryland General Assembly and various Governor administered agencies to inform and support good tax policy. This role is critical to everything that State government seeks to accomplish. We provide the financials that support healthcare, public safety, education, and financial hardship reduction.

POSITION DUTIES

This position directs the entirety of the Revenue Administration division. The Revenue Administration division is charged with administering the majority of taxes collected by the Agency as well as the State of Maryland. Direct administration responsibilities include the development of tax forms, the development of requirements to facilitate the processing of taxes to be shared with the technology divisions, the processing of tax forms and related payments, the curing of items that violate system rules, and the rework of items where the Agency or the taxpayer needs to change a record. In this role, the owner will create and follow through on strategic plans for the division that are in-line with the Deputy Comptroller and Comptroller’s visions while also ensuring that daily operations of the division are meeting various standards.

Please note: Resumes will not be accepted in lieu of applications. 


MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

  • Seven years of experience in banking, financial operations or treasury Services
  • Three years in a senior leadership role
  • Two years of experience with federal or state tax law and administration

Applicants must meet ALL of the above in order to qualify for the position.

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at www.naces.org/members. 

DESIRED OR PREFERRED QUALIFICATIONS

  • Bachelors’ or Masters’ Degree in Finance, Accounting, Business Administration, Information systems, or a related field. MBA Strongly preferred.
  • Experience with CRM platform
  • Proven track record of managing high-volume, high-value transaction environments
  • Knowledge of transaction monitoring, fraud prevention tools, and real-time reconciliation systems
  • Experience managing audit processes and internal controls
  • Strong people management and cross-functional leadership skills
  • Demonstrated ability to lead large operational teams and drive process improvements
  • Excellent strategic thinking and crisis management capabilities
  • Experience working with software development processes related to financial operations
  • Strong communication skills

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

 

Resumes will not be accepted in lieu of applications. 

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.


  1.  First and Last Name
  2.  Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#

 

If you have questions or concerns regarding this recruitment, please email tkoppie@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

 

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

 

We thank our Veterans for their service to our country and encourage them to apply.


If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at 410-260-6630, or at fairpractices@marylandtaxes.gov, or emcneil@marylandtaxes.gov  for additional information.



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