Employee Benefits Specialist III
EBS III
Recruitment #25-004822-0001
Department | DBM OPSB Division of Employee Benefits |
---|---|
Date Opened | 2/3/2025 3:00:00 PM |
Filing Deadline | 2/17/2025 11:59:00 PM |
Salary | $57,275.00 - $92,108.00/year |
Employment Type |
Full-Time
|
HR Analyst | Shaun O'Brien |
Work Location |
Baltimore City
|
Telework Eligible | Yes |
Introduction
The Employee Benefits Division of the Department of Budget and
Management, a State agency, has a regular full-time position available for
an Employee Benefits Specialist III within the Participant Services Unit.
This position follows the Hybrid Telework policy as stated by the State of Maryland with a minimum of 2 days in office and any additional days will be decided by Division management
GRADE
LOCATION OF POSITION
301 W. Preston Street, Room 510
Baltimore, MD. 21201
Main Purpose of Job
POSITION DUTIES
Reviews, processes, or reject benefits events in the Statewide Personnel
System (Workday) and conducts appropriate research to address benefits
eligibility questions in accordance with benefits policy.
Exercising tact and diplomacy both within the Employee Benefits Division
and when working with our members. At times, they may handle telephone
inquiries in a high-volume call center, customer-oriented environment.
Learn the SPS Help Desk ticketing system (Mojo); monitor for assigned
tickets, enter tickets, review tickets, research issues as needed, and resolve
problems to close out the ticket.
Performs a variety of report-related tasks, including vendor error
reports, age reports, evidence of insurability reports, EGWP/PDP reports, etc.
Works extensively in Microsoft Excel and or Google Sheets analyzing and
processing member and vendor data and takes corrective action when necessary.
Research participant records using computer databases, other agencies and
control agency information systems and identifies discrepancies in the payment
of deductions resulting from events such as agency transfer or military active
duty.
Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
Experience: Three years of experience responding to inquiries, calculating program eligibility, counseling, and advising persons concerning health benefits.
Notes:
1. Candidates may substitute the possession of a Bachelor’s degree from an accredited college and university and two years of experiences responding to inquiries, calculating program eligibility, counseling and advising persons concerning health benefits for the required experience.
2. Candidates may substitute the possession of a Master’s degree from an accredited college or university in Business Management, Business Administration, Human Resources or Public Administration for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Human Resources classifications or Human Resources specialty codes if the work includes benefits-related experience on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Strong preference will be given to the following:
One year experience analyzing report data relevant to a Health and
Welfare Benefits program, writing summaries and synthesizing data from various
sources into documents that can be used for higher level decision making.
6 years of Employee Benefits experience.
Previous HR Generalist experience or certification.
Benefit administration experience.
Working knowledge of HRIS software. Examples would include Workday,
Peoplesoft, or Oracle.
Previous experience with a help desk ticketing system.
Experience with applications like MS Office and Google Mail
Services.
Prior customer service experience with a high volume of calls or call
center experience within a benefits-oriented organization.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
1. Employees in this classification are required to obtain certification in State Personnel Management System policies and procedures and in the functionality of the Statewide Personnel System from the Office of Personnel Services and Benefits, DBM within six months from the time of the appointment to the position. Employees also are required to obtain recertification every six months thereafter.
2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your
application to show that you meet the qualifications for this recruitment. All
information concerning your qualifications must be submitted by the closing
date. We will not consider the information submitted after this
date. Successful candidates will be ranked as Best Qualified, Better
Qualified, or Qualified and placed on the eligible (employment) list for
at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and
experience related to the requirements of the position. It is important
that you provide complete and accurate information on your
application. Please report on all experience and education that is related
to this position.
For education obtained outside the U.S., a copy of the equivalent
American education as determined by a foreign credential evaluation service
must be provided prior to hire.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.