IT FUNCTIONAL ANALYST TRAINEE

Experience: Four years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Human Resources Management, Public Administration, Information Technology or other related field with specific coursework in the structure and use of automated information systems for the required experience.
2. Candidates may substitute 30 credit hours from an accredited college or university in Accounting, Finance, Business Administration, Human Resources Management, Public Administration, Information Technology or other related field with specific coursework in the structure and use of automated information systems for each year up to four years of the required experience.
3. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and two years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

• Some experience analyzing and troubleshooting application problems and making recommendations for correction
• Experience with the MS suite of products
• Intermediate proficiency with Excel
• Some experience in creating and using test plans for User Acceptance Testing (UAT)
• Some experience gathering the needs of the business user and working with technical programmer analysts in the design, testing and implementation of software applications to meet those needs
• Good verbal and written skills and experience communicating with technical customers (programmers, business partners and supervisors)
• Ability to work overtime when required including before and after regular business hours and some weekends, and to work the hours specified in the interview

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

Resumes will not be accepted in lieu of applications. 

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

1. First and Last Name

2. Recruitment Number (located at the top of the bulletin)

3. The last four digits of your SS#

If you have questions or concerns regarding this recruitment, please email kbeech@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

If you need reasonable accommodations, please contact the Office of EEO & OFP Operations by email at FAIRPRACTICES@marylandtaxes.gov, amoreland@marylandtaxes.gov or by phone at 410-260-6630.