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Casino Compliance Lead

Casino Compliance Lead (MGM Casino)

Recruitment #25-003632-0001

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Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. 

GRADE

16

LOCATION OF POSITION

MGM Casino
National Harbor 20745

Main Purpose of Job

A Casino Compliance Representative Lead is the lead level of administrative and investigative work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with the appropriate local, State, and federal gaming laws, regulations, and policies to ensure casino/sports wagering operator and employee compliance. Employees develop recommendations, solutions and alternatives that will address and resolve compliance issues necessary to ensure the integrity of gaming operations. Employees in this classification assign, review and approve the work of and train lower-level Casino Compliance Representatives.

Employees in this classification receive general supervision from a Casino Compliance Representative Supervisor. Casino Compliance Representatives are considered essential employees and in the event of a declared emergency, they are to report to their assigned duty station. Employees in this classification are also deemed 24/7 employees and must be willing to work rotating shifts to ensure continuous coverage at designated casino locations.

Positions in this classification are evaluated by using the classification job evaluation methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the class specification.

The Casino Compliance Representative I, Casino Compliance Representative II, and Casino Compliance Representative III are differentiated on the basis of the degree of supervisory control exercised by the supervisor over these employees. The Casino Compliance Representative I learns to perform duties under close supervision. The Casino Compliance Representative II performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty performed. The Casino Compliance Representative III performs the full range of duties under general supervision. The Casino Compliance Representative Lead is differentiated from the Casino Compliance Representative III in that the Casino Compliance Representative Lead assigns, reviews, and approves the work of and trains lower-level Casino Compliance Representatives while the Casino Compliance Representative III performs the full range of duties under general supervision.

POSITION DUTIES

Casino Compliance Leads are responsible for:

Assigns, reviews and approves the work of lower-level Casino Compliance Representatives;

Trains lower-level Casino Compliance Representatives;

Monitors casino/sports wagering employees and vendors and ensures that various aspects of the casino and sports wagering internal controls, COMAR regulations, security and surveillance policies and procedures, and Responsible Gaming plans are adhered to;

Observes table game openings/closings, monitors sports wagering operations, Video Lottery Terminals (VLTs), table games and ensures casino/sports wagering revenue drops are safeguarded;

Meets with patrons to resolve discrepancies related to casino/sports wagering operations;

Ensures casino/sports wagering staff maintain valid license credentials; issues emergency credentials and visitor’s badges when necessary;

Performs employee fingerprinting for applicants for casino/sports wagering employment, vendors, or any persons required to obtain a gaming license;

Observes the gaming floor for suspicious activities, underage and/or intoxicated patrons, excluded persons and report that information to appropriate Lottery and casino/sports wagering personnel;

Investigates criminal activities of casino/sports wagering employees and patrons; prepares reports for all incidents, regulatory and criminal, which occur within the casino;

Monitors and reviews the casino/sports wagering surveillance system;

Reviews and documents patron information for enrollment to the Voluntary Exclusion Program and identifies patrons in violation of the program agreement; identifies patrons who should be considered for the Mandatory Exclusion list and submits all pertinent information;

Coordinates with the International Game Technology (IGT) and Lottery gaming division and ensures VLTs function properly;

Monitors gaming equipment delivery and shipment by receiving and verifying all video lottery, table games and sports wagering equipment;

Coordinates activities with the appropriate Lottery and casino/sports wagering personnel concerning all gaming floor placements, replacements, floor plans, and all necessary surveillance coverage with every floor plan change;

Performs other related duties.

MINIMUM QUALIFICATIONS

Experience: Three years of experience in administrative staff or professional staff work.

Notes:

1. Candidates may substitute the completion of 60 credit hours from an accredited college or university and two years of experience in administrative staff or professional staff work for the required experience.

2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS:

1.) One or more years of experience conducting regulatory compliance work.
2.) One or more years of experience involving duties associated with casino gaming.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Resumes will NOT be accepted in lieu of completing the online or paper application. Online application process is STRONGLY preferred.

If online access is not available, applicants may submit a paper application and direct any inquiries to:

Maryland Lottery and Gaming Control Agency 
Attention: Marcus Staten, HR Officer
1800 Washington Boulevard, Suite 330 
Baltimore, MD 21230 
Office: (410) 230-8766 or email: marcus.staten2@maryland.gov
TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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