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Branch Office Manager (REVENUE ADMINISTRATOR III)

Taxpayer Services Division

Recruitment #25-003458-0002

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


 

GRADE

0017

LOCATION OF POSITION

Salisbury, Maryland

POSITION DUTIES

Would you like to work in the heart of Maryland's Eastern Shore in Salisbury, MD? Salisbury offers that small town vibe and with less than an hour drive, you are at the beautiful Ocean City shorelines. Salisbury is located at the head of the Wicomico River on the Eastern Shore. Interested in history? Salisbury has a rich history that dates back to the American Civil War. It also has a beautiful downtown community filled with shops restaurants and events. This position is with the Taxpayer Services Division of the Comptroller of Maryland and is located in Salisbury. We are looking for a highly motivated individual to manage our Salisbury Branch Office of the Taxpayer Services Division. This position plans, organizes, and supervises the work of subordinate staff, which may include professional and clerical workers. Responsibilities also include providing assistance to taxpayers, businesses and tax preparers, who contact the local branch office by phone, in person and email. Coordinate leave and staff coverage of the branch office; maintain and manage the daily operation of the office along with regular communication with landlords for its ongoing facilities maintenance. This position interprets, ensures, and promotes compliance with the tax laws and regulations of the State, as well as sets goals and oversees the workflow of the branch office. This position is considered one of the agency’s emergency essential personnel.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of professional work experience in auditing, accounting, tax law, general management, or customer service. One year of this professional work experience must have involved supervising revenue administrators, accountants, or auditors, or providing legal advice requiring the interpretation of tax laws in the capacity of a tax professional, or having been in a responsible administrative or management capacity. 

NOTES:

  1. Candidates may substitute the possession of an associates degree for two years of the required experience in auditing, accounting, tax law, general management, or customer service.
  2. Candidates may substitute the possession of a bachelor’s degree from an accredited college or university for four years of auditing, accounting, general management, and customer service experience. 
  3. Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience up to three years of experience in auditing, accounting, tax law, general management, or customer service.
  4. Candidates may substitute graduate education in an academic field related to the required experience from an accredited college or university for the required experience. 
  5. Candidates may substitute the possession of a Certified Public Accountant (CPA) License for six years of the required experience.
  6. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at https://naces.org/members/

DESIRED OR PREFERRED QUALIFICATIONS

  • Prior supervisory/management experience.
  • Customer Service Experience.
  • Organizational skills.
  • Ability to manage multiple projects at the same time.
  • Experience with personal computer and software applications.
  • Knowledge and experience in Maryland tax laws and forms.
  • Knowledge and experience in federal tax laws and forms.
  • Communication skills (verbal and written)

LIMITATIONS ON SELECTION

  • Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00pm.
  • Employees in this classification may be assigned duties which require operation of a personal motor vehicle. Employee assigned such duties will be required to possess driver’s license valid in the State of Maryland.
  • Evening and weekend work may be required especially during peak times of the year.
  • Employee must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers.
  • Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc.
  • Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies.
  • Leave may be limited during certain times of the year due to high volume events, projects or special assignments.
  • The position is considered one of the agency's emergency essential personnel.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email tkoppie@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at 410-260-6630, or at fairpractices@marylandtaxes.gov, or emcneil@marylandtaxes.gov for additional information.



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