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ADMINISTRATIVE OFFICER I

Agent Administration

Recruitment #25-002711-0008

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Introduction

The Maryland Lottery and Gaming Control Agency(MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products and promotions, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities.

GRADE

13

LOCATION OF POSITION

Montgomery Park Business Center 
1800 Washington Boulevard Ste. 330 
Baltimore, Maryland 21230

Main Purpose of Job

The main purpose of this position is to process applicants request to become a licensed lottery retailer to sell lottery products. This will generate additional sales/revenues for the Lottery Agency and the State of Maryland.

POSITION DUTIES

The main purpose of this position is to process applicants request to become a licensed lottery retailer, selling lottery products. This will generate sales/revenues for the Lottery Agency and the State of Maryland.

Utilizes the GemOffice system to review retailer applications submitted to ensure accuracy and that all necessary documents have been uploaded and completed correctly. Retrieves from state and local public records (via Internet) the Articles of Incorporation and liquor license (if applicable) for those applying to become a licensed Maryland Lottery Retailer. Determines the next step of the electronic application process.

Retrieves applications from GemOffice and uses Experian Consumer Credit Solution’s System to pull the credit reports. Records applicant National Risk Score (NRS) in GemOffice using a Credit Analysis Score Sheet.  

Reviews the Wells Fargo (ACH) Returned Items Report for Lottery retailers who had insufficient funds (NSF) during the weekly drawdowns. Completes and issues correspondence to the Lottery retailer informing them that the NSF practice must stop or a security deposit requirement will be imposed as a condition to continue to sell Lottery products. Use the GMS reporting system to obtain the sales calculations generated to determine the amount of the security deposit. Records NSF retailers required to provide a security deposit on Microsoft Excel spreadsheet and informs Sales Division of this decision.   

Reviews all licensed Lottery retailers that have an existing security deposit to determine the current security deposit status. Prepares notices recommending if the retailer must continue or be released from this obligation. Records data in spreadsheets and informs the Sales Division of this decision. Secures all security deposit documents in the safe and maintains them with the established record retention guidelines.

Perform all duties as required for the unit to meet its objective to review and approve application to sell Lottery products.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications:

- Knowledge of banking industry rules and the ACH (Automated Clearing House) process.   
- Experience with Microsoft Word and Excel.   
- Customer service experience.   
- Experience with surety bonds and escrow payments.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.  Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities.  Applicants should be thorough in completing this requirement.  The online application process is strongly advised.  If the online process is not available to you, you may complete and submit a paper application or direct any questions to:

Marcus Staten, HR Officer I
1800 Washington Blvd., Ste. 330 
Baltimore, MD 21230 
marcus.staten2@maryland.gov

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We Thank our Veterans for their service to our country.



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