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Bi-Lingual Victim Claims Processor

ADMINISTRATIVE AIDE

Recruitment #25-002572-0015

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Introduction

The Governor’s Office of Crime Prevention and Policy serves as a coordinating office that advises the Governor on criminal justice strategies. The office plans, promotes, and funds efforts with government entities, private organizations, and the community to advance public policy, enhance public safety, reduce crime and juvenile delinquency, and serve victims.

GRADE

ASTD11

LOCATION OF POSITION

6776 Reisterstown Rd. 
Baltimore, MD

Main Purpose of Job

The primary purpose of this position is to provide direct administrative and clerical support to the Maryland Criminal Injuries Compensation Board (CICB) within the Governor’s Office of Crime Prevention & Policy. This position is integral to support crime victims and their families by facilitating timely and accurate claim processing. It involves public-facing duties such as assisting claimants, data entry, and telephone communication, as well as backend administrative support for Claims Examiners and other staff. The role directly contributes to the agency’s mission of advancing victim services and ensuring equitable access to compensation for crime victims across the State of Maryland.

***This is a contractual position, with limited benefits***

POSITION DUTIES

- Customer Service Support: Serves as the first point of contact for most external customers. Assists Walk-In Claimants, as well as those contacting the agency via other means, with completing applications, explaining eligibility requirements, and reviewing claim applications for completeness prior to submitting. Answers the primary CICB telephone lines and directs the calls accordingly. Locates, completes, and mails appropriate letters and related correspondence to service providers and crime victims.

- Administrative Support: Enters all new applications and accompanying documents into the Agency’s Database. Provides data processing support to the Claims Examiners. Send faxes, emails, or scan materials to internal and external stakeholders, service providers, claims examiners, as well as supervisor(s).

- Victim Expertise: Acquires and maintains an acceptable level of competency in victims’ rights knowledge, cultural and diversity awareness and other areas as designated by supervisors.

- Other administrative duties as assigned to support the efficient processing of victim compensation claims.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

- Ability and experience speaking and interpreting formal Spanish fluently.
- Multi-line telephone experience
- Intermediate level computer skills (Preferred Microsoft Office Suite, Word, Excel & PowerPoint)

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

 

 

 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

Contractual employees who work for an agency and have a current employment contract of 30 or more hours a week (or on average 130 hours per month) will be eligible for subsidized health benefits coverage for themselves and their dependents.   View rates on the Department of Budget & Management website, State Employees, Health Benefits, Contractual/Variable rates.

Leave
Paid leave will accrue at a rate of one hour for every 30 hours worked.  

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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