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ADMINISTRATIVE OFFICER III

Recruitment #25-002247-0029

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Introduction

This is a position specific recruitment for the Maryland Department of Natural Resources, Maryland Park Service. This recruitment will be used to fill current vacancies for the position and may be used to fill future vacancies in the same classification/function. Future vacancies may also be filled via other recruitments. The resulting eligible list will be maintained for one year.

GRADE

15

LOCATION OF POSITION

Tawes State Office Building, 580 Taylor Avenue, Annapolis MD 21401 (Anne Arundel County)

Main Purpose of Job

Serves as a Human Resources liaison for the Maryland Park Service of the Department of Natural Resources. Primary areas of responsibility include assisting the Park Service Personnel Officer with personnel coordination, to include recruitment and hiring, reclassifications and acting assignments; resolving customer service complaints both verbally and in writing; and managing the MPS capital and sensitive inventory per state auditing regulations. This position will be primarily responsible for overseeing the Park Service contractual (seasonal) hiring recruitment and hiring process.

*Please note, this position is not part of DNR's Human Resource Services unit. It is important to note that the individual in this role is not authorized to provide HR-related advice or review confidential HR materials without prior approval from the HR Director, Employee Relations Manager or Benefits Manager. 

POSITION DUTIES

The Department of Natural Resources (DNR), Maryland Park Service, is currently accepting applications for an Administrative Officer III position that serves as a member of the headquarters customer service team and assists with personnel related duties. The incumbent will assist the Maryland Park Service Personnel Officer with duties associated with recruitment and hiring; reclassifications and acting assignments; resolving customer service complaints both verbally and in writing; and assisting with other administrative duties as assigned. The position requires the ability to multi-task and assist park staff with customer service related duties, good time management skills, as well as the ability to maintain confidentiality of sensitive information.

Duties include managing the contractual recruitment process for the Maryland Park Service and assisting with classified recruitments. Responsibilities include coordination with Park Managers to compile contractual recruitment documents, working with DNR’s Human Resources Service (HRS) to ensure timely posting of recruitments and submission of contracts, and submitting separations in a timely fashion once the contracts are expired. Develops and maintains working relationships, communication and contacts with HRS staff and all levels of park staff to ensure necessary cooperation and support. This position will also serve as a member of the headquarters customer service team and assist with responses to citizen inquiries, complaints and problem resolution. Additional duties may include the submission of General Loss and Liability forms and claims and, workers’ compensation paperwork, management of fleet documents, and fulfillment of state park product orders from the DNR online store.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.  

DESIRED OR PREFERRED QUALIFICATIONS

  • Excellent verbal and written communication skills
  • Excellent organizational skills and precise time management skills to efficiently manage multiple duties while meeting established deadlines
  • Ability to handle multiple priorities and demonstrate flexibility
  • One year of experience using Workday (Statewide Personnel System) working in a Human Resources related field
  • Interest in learning about Maryland State Parks 
  • Two years of experience dealing with customers and the public in the following manners: telephone, e-mail, written correspondence, face to face contact. 

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

EXAMINATION PROCESS

Your application is part of the examination process. The examination will consist of a rating of your education, training, and experience related to the requirements of this position. The rating will be based on the information provided on your application. Therefore, it is important you provide all the experience and education related to this position completely and accurately.

BENEFITS

FURTHER INSTRUCTIONS

The online application is strongly preferred. If you are unable to apply online, you may submit a paper application and supplemental questionnaire to: Department of Natural Resources, Human Resources, 580 Taylor Avenue, C-3 Annapolis, MD 21401. The Human Resources unit is not responsible for applications sent to any other address.

Faxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management at Application.Help@maryland.gov ; ATTN: Recruitment and Examination Division. Please note, standard business hours for the help desk are 8:30 a.m. to 4:00 p.m. Inquiries made after hours will be reviewed the following business day. 

If you need to make adjustments to a submitted application before the announcement deadline or if you have general inquiries regarding this recruitment, please contact Emilee Knott at Emilee.Knott@maryland.gov. 

Please provide ample time to complete the application template. If you are having technical difficulties submitting an application on the day of the deadline, it is strongly advised that you complete the JobAps physical application template and hand deliver to DNR - HRS at 580 Taylor Avenue, Annapolis, MD 21401 before 4:30 p.m. The Maryland Department of Natural Resources cannot guarantee that late submissions, as a result of technical difficulties, will be accepted. 

TTY Users: call via Maryland Relay 

Candidates with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.



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