Introduction
The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and
Pension System (“System”). The System is a defined benefit retirement system covering
governmental employees within the State of Maryland. The System is composed of twelve (12)
separate retirement and pension systems with over 50 different rule sets. The System has over
397,000 participants (customers), including 192,000 members who are actively employed and
participating in the System, 165,000 payees who receive a monthly payment from the System, and
40,000 vested members who are no longer actively employed but have earned a benefit that will
become payable at a future date. The Agency is seeking to fill an Administrative Officer III position
within its Data Control Unit.
During the probationary period this position will work 100% at the office
of the Maryland Retirement Agency. After the probationary/training period, and at the discretion of
the Unit Supervisor and Director this position may be eligible to telework one to two days per pay period.
GRADE
15
LOCATION OF POSITION
Maryland State Retirement Agency
120 E. Baltimore Street
Baltimore, MD 21202
POSITION DUTIES
This position serves as a staff level employee on a small team of professional staff responsible for performing various functions related to member contribution and service credit balances on member accounts.
The main functions of the team are as follows: Identify, resolve and correct service credit errors occurring on member accounts within the records of the State Retirement and Pension System (SRPS); Identify, resolve and correct member contributions and salary errors occurring on member accounts within the records of SRPS; Process member requests to transfer service credit between different membership records in SRPS.
Assist with activities associated with fiscal year-end activities to ensure that all member records are correct prior to fiscal year end close and the awarding of service credit and interest on balances of member contributions and interest. All of these duties are completed in accordance with applicable law (State Personnel and Pensions Article of the Annotated Code of Maryland, regulations (Code of Maryland Regulations), and policies and procedures established by the Maryland State Retirement Agency (MSRA).
This is a hands-on position which will be responsible to:
Accurately review and complete member service credit balances on the member's account at the request of the member and resolve, correct and revise any discrepancies and communicate the change to the member.
Accurately complete and/or review member salary data and contributions based upon a member inquiry to ensure the salary is correct and the member has contributed the appropriate amount to support the salaries. If differences are identified, create and process the correct transaction to revise the account and communicate the changes to the member.
Review and, if eligible, process member requests for a transfer between the Maryland State Retirement System in accordance with Title 37 and communicate the determination to the member.
Assist the lead worker and supervisor in completing all fiscal year tasks assigned to the team, including but not limited to review Ten Month Reports from participating employers, scans identifying suspect service credit balances on member accounts, scans identifying suspect system/plan and or job code combinations, etc.
Assist with testing of the Interest Workbook programs and awarding of service credit an interest.
To be successful in this role, the selected candidate must have:
Strong math skills and a aptitude for working with numbers;
Excellent ability to closely pay attention to details;
Strong problem solving skills - likes to solve puzzles;
Good verbal and written communication skills; and
A passion for delivering great customer service.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
At least one year of experience using Microsoft Office suite of products (Word, Excel,
Outlook).
At least one year of experience auditing accounts/records.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
