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ADMINISTRATIVE SPECIALIST II

Recruitment #25-001756-0041

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Introduction

We are excited to announce an opportunity to join our dynamic team within the Occupational and Professional Licensing Unit. We are currently seeking a dedicated, motivated and skilled candidate for the position of Administrative Specialist II, within the Consumer Service Center Unit. This position provides direction, oversite and coordination of the overall daily operations of the unit. If you are looking for  an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the Occupational and Professional Licensing team today!

As a member of the team a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union

Resumes may be submitted as supplemental information; however, all sections of the application must be completed in full. Incomplete applications will not be considered.

GRADE

11

LOCATION OF POSITION

100 S. Charles Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to provide direction, oversite and coordination of the overall daily operations of the Consumer Service Center and accurately respond to consumer inquires and request for information concerning the licensing status of twenty-five licensing, registration, and certification programs and to complaints filed against licensees and registrants of the regulatory Boards/Commissions within the Division of Occupational and Professional Licensing. This position will also serve as a Call Center Representative who is fluent in Spanish and English. The employee must have the ability to translate in both languages including the knowledge to translate customer written inquires to various licensing boards in English and Spanish and Spanish to English.

POSITION DUTIES

Duties of this position include, but are not limited to:
  • Respond to consumer inquires by telephone in English and Spanish, about licensing status and complain histories to accurately interpret complex licensing and complaint records in accordance with the Maryland Public Information Act. Reduce consumer frustration by directing phone calls to the proper agency and staff members using knowledge of the agency's personnel.
  • Process, coordinate and verify original and renewal license applications for 26 regulatory boards and commissions by monitoring information entered by employees through Wells Fargo and AS400 system to ensure accuracy and compliance with applicable laws and regulations. Provides potential licensees with instructions on how to file electronically via the internet.
  • Process, verify and coordinate all charge back payments made through PayPal Management system for licensing renewals including identifying electronic transactions with Fiscal Dept.
  • Provide clerical, data entry services, mail processing and distribution assistance to the Centralized Licensing Unit in order to facilitate license processing by mail and via the intranet. Assist with special projects and other duties as assigned from the Customer Service Manager and Office of the Commissioner.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s)

Experience with Customer Service
Experience performing clerical duties and data entry
Experience with Google and Microsoft Suites
Experience speaking Spanish and English fluently
Experience working in a Call Center

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:   

Maryland Department of Labor
Attn: Donna L. Watson 25-001756-0041
100 S. Charles Street, 5th floor
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor, is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.




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