GRADE
ASTD10
LOCATION OF POSITION
GARRISON FOREST VETERANS CEMETERY
11501 GARRISON FOREST ROAD
OWINGS MILLS, MARYLAND 21117
POSITION DUTIES
This position provides the necessary secretarial, administrative, and operational support to facilitate the Cemetery in fulfilling its mission to provide proper service to qualified veterans, their family members, and service providers in planning and establishing the veteran’s final wishes for burial, providing proper services at the time of their death, and providing perpetual care of their final resting place along with care of all grounds and facilities associated with the Cemetery. In doing so the position provides and collects a wide variety of information, initiates and coordinates a series of events and actions when preparing for and carrying out the interment of the veteran/ family member, and then assists in the orchestration, reporting, and oversight of a large number of cemetery related operations and functions to assure their proper completion in fulfillment of the State of Maryland’s obligations to the veterans and the Federal government. In the absence of the Superintendent and Assistant Superintendent (25% of the yearly schedule) this position will function in certain key roles of the Superintendent and Assistant Superintendent including the coordination, monitoring and conduction of interments, responding to both internal and external customers in a timely fashion, and ensuring all aspects of the cemetery’s functions are properly carried out which includes all aspects of administration/personnel duties, cemetery operations, facility oversight, direction of grounds management, procurement, supply/inventory management, coordination with outside entities, policy and procedures implementation, and other duties as assigned by the Director of the Cemetery and Memorials Program.
Daily interaction with the public, funeral directors, and other internal/external customers: The employee provides first line and often sole contact with a wide variety of internal and external customers which requires the employee to possess, exhibit, and effectively implement a vast working knowledge of cemetery operations, coupled with the availability of outside resources that are frequently associated with providing the best and most complete service to our customers (veterans, their family members, and the general public). The employee utilizes a wide variety of communication tools and styles to communicate effectively in person, via telephone, electronically, and/or in written formats with internal and external customers to meet their needs and requests or provide alternatives to same. Acts as an intermediary for the Superintendent and Assistant Superintendent, maintaining frequent contact with public and private executives, professional staff, and other officials.
Assembly, evaluation, completion, and cataloging of all files, forms, and documents associated with the cemetery’s operation: The employee maintains and properly handles/organizes a large and growing pool (10,000 +) of files that contain sensitive, vital, and pertinent information relevant to existing and potential burials. The position is also responsible for properly reviewing, establishing, approving, and maintaining new cases files for eligible veterans. This position aids veterans and their families in completing necessary applications and forms for the related to both state and federal programs by which they are seeking assistance and /or services. Provides direction to, follows up with, and ensures compliance from the funeral homes and / or family members for the submission of all necessary paperwork (military discharges, proofs of residency, interment confirmations, death certificates, cremation certificates, burial transits, etc.) as dictated by eligibility requirements and the type of burial requested by/ for the veteran. Schedules interments, maintains a calendar/ schedule of all upcoming interments, and provides effective conduits of information transmittal to other staff members furnishing a wide variety of information critical for their successful handling and completion of the interment.
Other Duties as assigned
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years performing secretarial or clerical work involving typing duties.
Notes:
1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- At least 2 years experience working with government computer systems and databases.
- At least 2 years exceptional customer service.
- Experience working in a funeral home, cemetery, or the hospitality industry.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
NOT APPLICABLE
SPECIAL REQUIREMENTS
Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
