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DIRECTOR, OFFICE OF PERFORMANCE & INNOVATION

Program Manager Senior I

Recruitment #24-005482-0021

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Introduction

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!

 

GRADE

23

LOCATION OF POSITION

Baltimore City, Maryland

Main Purpose of Job

The Maryland Department of General Services (DGS) is looking to hire a talented and experienced leader to serve as the Director for the Office of Performance and Innovation.  This position will play a pivotal role in developing, implementing, and overseeing the agency's performance metrics across all DGS divisions. The position will oversee comprehensive human-centric performance and the build-out, implementation, and adoption of a continuous improvement program that stretches across the entire agency, to enhance efficiency and effectiveness across all divisions. This position will play a pivotal role in fostering a culture of continuous improvement, ensuring timely and comprehensive responses to challenges, and optimizing operational processes that are designed with a deep understanding of the human and behavioral elements of a high-functioning organization. The successful candidate will manage a team of analysts dedicated to providing trend analyses, data visualization, and other essential process improvement functions. Additionally, this role will contribute to the creation of the agency’s Strategic Plan by providing critical insights into the effective measurement of short, medium, and long-term goals.

 

POSITION DUTIES

Strategic Leadership: 
- Develop and implement a comprehensive performance management, process improvement, and innovation strategy for the agency. 
- Co-create and maintain performance metrics to evaluate the effectiveness of various DGS divisions within the agency. 
- Drive a culture of continuous improvement and accountability throughout the organization. 
- Lead, mentor, and develop a team of data analysts; foster a collaborative and results oriented work environment, and ensure continuous professional development opportunities. 

Data Analysis and Visualization: 
- Participate in and/or oversee the collection, analysis, and reporting of performance data. 
- Guide data analysts in performing trend analyses and creating visualizations to support decision-making. 
- Ensure the accuracy and integrity of performance data. 

Process Improvement: 
- Work with unit heads to identify opportunities for process improvements and operational efficiencies within the department. 
- Implement best practices and innovative solutions to enhance agency performance, and collaborate with managers to develop and execute improvement initiatives. 

Strategic Planning: 
- Participate in the development of the agency's strategic plan. 
- Provide critical insights into the measurement of short, medium, and long-term goals. 
- Work with senior leadership to align performance metrics with strategic objectives. 
- Assist in defining key performance indicators to track progress towards strategic goals.       

Reporting and Communication: 
- Prepare and present performance reports to senior leadership and stakeholders. 
- Communicate performance insights and recommendations clearly and effectively. 
- Serve as the primary point of contact for performance management inquiries. 
- Serve as DGS’s liaison to the Governor’s Office of Performance Improvement (GOPI). 
- Serve as DGS’s representative on the Governor’s Performance Improvement Council.

DESIRED OR PREFERRED QUALIFICATIONS

Education:
- Bachelor’s degree in a related field is required; Master’s degree is preferred.

Experience:
- At least 7 years of professional experience in process improvement, organizational development or organizational change, innovation, or a related field. 
- Experience leading large-scale change initiatives and continuous improvement programs. 
- Proven track record of managing cross-functional teams and projects, and experience developing and implementing performance measurement systems. 
- Experience with human-centered design principles and their application in organizational development is preferred. 
- Strong background in data analysis and performance metrics to drive decision-making and improvement initiatives is preferred. 
- Ability to work in a fast-paced environment; strong analytical skills, and strong written and verbal communication skills.

BENEFITS

The State of Maryland offers a generous benefits package that includes: 
- Tuition reimbursement for those who qualify
- Free mass transit in Baltimore & Annapolis
- Generous paid leave that increases with years of service
- Paid holidays
- Health coverage with low out-of-pocket costs
- Employee & employer contributory pension plan

 Click on the link below for more information. 

FURTHER INSTRUCTIONS

TO APPLY: Interested applicants should e-mail a resume and cover letter to dgs.resumes@maryland.gov – include “Director, Performance & Innovation” in the subject line of the e-mail.

This position is open until filled.

For questions, call our HR Office at 410-767-4985. 

For more information about DGS, please visit: https://dgs.maryland.gov/.

DGS is an Equal Opportunity Employer



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