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Program Manager Senior I

Recruitment #24-005482-0012


The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!




Annapolis, MD

Main Purpose of Job

The Maryland Department of General Services (DGS) is looking to hire a talented and experienced Chief of Improvement & Continuous Innovation within the Office of State Procurement. The Chief of Improvement & Continuous Innovation (CICI) reports directly to the Chief Procurement Officer (CPO), overseeing comprehensive human-centric performance, and the build-out, implementation, and adoption of a continuous improvement program that stretches across both the Procurement Operations and Procurement Infrastructure sides of the Office of State Procurement (OSP), to enhance efficiency and effectiveness across all bureaus and teams within OSP. 

Key responsibilities of the CICI include achieving ambitious targets, measuring performance outcomes, and guiding process improvements to align with organizational objectives. The CICI plays a pivotal role in fostering a culture of continuous improvement, ensuring timely and comprehensive responses to challenges, and optimizing operational processes that are designed with a deep understanding of the human and behavioral elements of a high-functioning organization. 

The CICI will develop and monitor metrics related to response times for specific procurement activities, operational milestones, and workflow throughout the entire procurement lifecycle. As part of said efforts, the CICI will generate comprehensive reporting and assignment tracking to capture key data and performance indicators, including insights with a rooted understanding of human experience for the benefit of both internal staff and external stakeholders, to support maximum productivity and increase organizational efficiency. 

Further, the CICI will manage instructional programs and initiatives focused on process, business management, and efficiency to achieve peak organizational performance, including the development, implementation, and ongoing evaluation of training programs and initiatives within OSP. The CICI will ensure training content and resources are driven by data, as well as in collaboration with various departments and stakeholders to align training objectives with organizational goals and priorities, and to ensure ongoing and agile optimization of processes and practices that adhere to State laws, regulations and policies.


- Bachelor’s Degree in public administration, business administration, organizational development, industrial engineering, or a related field is required. 
- Master’s Degree in one of these subject areas is preferred. 
- Certification in Lean Six Sigma, Change Management, or a related discipline is preferred. 

- At least 7 years of professional experience in process improvement, organizational development or organizational change, innovation, or a related field is required. 
- Professional procurement or contract management experience, or experience working in a procurement environment, is preferred, together with knowledge of state procurement laws, regulations, and best practices. 
- Demonstrated experience in leading large-scale change initiatives and continuous improvement programs is required. 
- Proven track record of managing cross-functional teams and projects, and experience developing and implementing performance measurement systems is required.  
- Experience with human-centered design principles and their application in organizational development is preferred. 
- Strong background in data analysis and performance metrics to drive decision-making and improvement initiatives is preferred


The State of Maryland offers a generous benefits package that includes: 
- Tuition reimbursement for those who qualify
- Flexible work schedules and telework opportunities for many positions
- Free mass transit in Baltimore & Annapolis
- Generous paid leave that increases with years of service 
- Paid holidays
- Health coverage with low out-of-pocket costs
- Employee & employer contributory pension plan

Click on the link below for more information. 


TO APPLY: Interested applicants should e-mail a resume and cover letter to – include “Chief of Improvement” in the subject line of the e-mail. 

This position is open until filled.

For questions, call our HR Office at 410-767-4985. 

For more information about DGS, please visit: 

DGS is an Equal Opportunity Employer

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