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9-1-1 Board Deputy Director


Recruitment #24-005477-0022


MDEM is looking for a diligent, detail-oriented individual who is excited about making Maryland a safer place to live and work by assisting with the Department’s 9-1-1 Board.

MDEM’s mission is to proactively reduce disaster risks and reliably manage consequences through collaborative work with Maryland’s communities and partners. MDEM is the department of State government with primary responsibility and authority for emergency preparedness policy, and for coordinating hazard mitigation, incident response, and disaster recovery. MDEM is a national leader in Emergency Management that provides Maryland residents, organizations, and emergency management partners with expert information, programmatic activities, and leadership in the delivery of financial, technical, and physical resources “to shape a resilient Maryland where communities thrive.” We do this by being Maryland's designated source of official risk reduction and consequence management information.

NOTE: This position operates within an on-call rotating schedule according to assignment within the State Emergency Operations Center (SEOC) to attend to all emergencies on a statewide 24/7 basis. This may involve working 12-hour shifts extended periods of time in support of 24-hour consequence management activities.




7229 Parkway Dr Hanover, MD 21076
7450 Traffic Dr, Hanover, MD 21076 (COOP Site)
1 E Rolling Crossroads, Catonsville, MD 21228, USA (COOP Site)

Main Purpose of Job

 The main purpose of this position is to actively coordinate and assist in fulfilling the Maryland 9-1-1 Board's mission, ensuring compliance with the Public Safety Article and Code of Maryland Regulations. The role also entails identifying knowledge gaps, developing, and delivering training, and maintaining training records for internal and external stakeholders. Additionally, this position oversees the fiscal unit, ensuring the budget is accurately programmed, planned, and executed in accordance with the direction of the Board and applicable laws. This position also serves as a subject matter technical expert on 9-1-1 operations to provide support to the Board and all county PSAPs. Additionally, this position assists in the direction of the daily operations of the 9-1-1 Board.

It plans, organizes, and supervises the work of subordinate fiscal staff. It evaluates efficiency of operations and develops, revises, and recommends new policies, standards, and workflow procedures, using new technology where appropriate. It interprets and applies or the application of agency policies, rules, and regulations to accomplish the work of the 9-1-1 Board. It implements new regulations and policies as directed by the Executive Director. It sets goals and deadlines and oversees the workflow of the unit. It coordinates workflow with administrators of other units in areas of work spanning other MDEM units. It also coordinates leave and staff coverage of the 9-1-1 Board.


This role includes coordinating routine (annual) planning sessions for the Board, overseeing the monthly remittances of the Maryland 9-1-1 Surcharge, reviewing, and analyzing project-funding requests for compliance with policy and Board requirements, and providing training opportunities to enhance the skills and capabilities of office personnel. Additionally, responsible for budget planning, programming, and execution.


In this role, the primary responsibilities include executing the directions and actions prescribed by the Executive Director and the Board, ensuring compliance with the Public Safety Article by assisting in the oversight of 9-1-1 Board functions, facilitating meetings for both the Board and its subcommittees, and maintaining vigilant oversight and monitoring of budgetary expenditures for the Board and Office.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of professional work.


1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.


1. Experience serving on or providing direct staff support to a regulatory board.

2. Experience providing executive level briefs to senior leaders.

3. Experience with compliance and/or inspections.

4. Experience with emergency services computer aided dispatch software, 9-1-1 call handling, or equivalent applications.

5. Experience leading a team.

6. Experience managing a Budget.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


This is a Management Service position that serves at the pleasure of the Appointing Authority.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.



Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Emergency Management, 5401 Rue Saint Lo Drive, Reisterstown, MD 21136. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at, MD TTY Relay Service 1-800-735-2258, or Kiara Jones at (410) 702-3714, or

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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