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Assistant Chief Learning Officer, Office of Learning

PROGRAM MANAGER I

Recruitment #24-005476-0031

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one bisehind. 

This is a Management Services position, and serves at the pleasure of the Appointing Authority.
 

GRADE

19

LOCATION OF POSITION

Maryland Department of Human Services
Office of Learning 
25 S. Charles St. 
Baltimore, MD 21201 

Main Purpose of Job

The Assistant Chief Learning Officer (ACLO) plays a critical role in providing leadership, strategic direction, and oversight of training and development programs for the Social Services Administration (SSA), Family Investment Administration (FIA), and Child Support Administration (CSA) within DHS. This position ensures that training initiatives align with departmental goals and effectively address the needs of child and adult welfare staff across the three administrations. The ACLO also serves as a liaison between the Office of Learning and these programmatic areas, contributing to the strategic objectives of the Department.

POSITION DUTIES

Program Planning and Development:
  • Collaboration and Data Integration
  • Maintain effective partnerships with SSA, FIA, and CSA program leads to ensure that system-level performance data informs workforce development efforts. 
Strategic Workforce Development: 
  • Lead the development of core competencies associated with the practice models of SSA, FIA, and CSA. 
  • Ensure that staff at all levels, including provider agencies and community partners, acquire necessary skills to apply these models effectively. 
Program Leadership: 
  • Oversee the development, implementation, and evaluation of training initiatives that span the scope of all three program areas, ensuring alignment with departmental goals. 
Training Design and Facilitation:
  • Child and Adult Welfare Training 
  • Design and facilitate training programs for child and adult welfare staff, ensuring that these programs meet the evolving needs of the DHS workforce. 
Training Effectiveness:
  • Implement mechanisms to evaluate the effectiveness of these training programs, ensuring continuous improvement based on feedback and quality assurance indicators. 
Communication and Constituent Relations 
  • Executive Leadership and Representation Stakeholder Engagement 
Contract Management 
Leadership and Oversight

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelors’ degree from an accredited four-year college or university, preferably in Education, Organization Development, Communications, or related field from an accredited college or university.

Experience: Five years of experience in administrative staff or professional work, two years of the required experience must have been in Talent Development (Training and Facilitation and/or Instructional Design and/or Online Learning) and in supervisory capacity.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred candidates should possess the following:

1. Two years of experience working in Child Welfare
2. One year of supervisory experience
3. Masters Degree in Social Work, Human Services or related field

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.

·       Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Kendra Young, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201.

If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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