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Electronic Benefits Transaction (EBT) Program Manager

Administrative Program Manager I

Recruitment #24-005472-0012



When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Services position, and serves at the pleasure of the Appointing Authority




Maryland Department of Human Services
Technology for Human Services General Administration 
1100 Eastern Boulevard
Essex, MD  21221

Main Purpose of Job

The primary purpose of the Electronic Benefits Transfer (EBT) Program Manager is to oversee the day to day IT operations of the EBT system and ensures electronic payment systems are operational so that citizens are able to complete Point of Sale (POS) transactions. The EBT Systems Program Manager also responsible for monitoring EBT production systems, ensuring test environments are operational, and working with the Federal government to test new systems and/ or hardware. This position is responsible for ensuring that customer (Local Departments of Social Services and Maryland citizens) EBT system problems are investigated and resolved in a timely manner. Additionally, the EBT Systems Program Manager must work with the DHS Office of the Inspector General (OIG), Attorney Generals (AG’s) office, as well as state, federal, and local law enforcement to in detecting, reporting, and investigating fraud. 


  • Manage the daily operations for the EBT system. 
  • Performs troubleshooting and system analysis to assist the Family Investment Administration (FIA) and Local Departments of Social Services (LDSS) with identifying system defects or problems. 
  • Oversees implementation of complex projects for the Department through all stages of research, development, and implementation. 
  • Assist with aligning IT solutions with organizational needs across DHS and the LDSS. Example providing guidance for Data Sharing Agreements (DSA’s), and other agreements that are being executed throughout the Agency that interface with the EBT systems. 
  • Establishes IT systems policies and procedures that are required to meet program objectives as well as state/federal requirements. Examples include secure payment card distribution, usage, and tracking procedures; reconciliation of purchase transactions/refunds; and system outage notifications. 
  • Manage DHS employee performance by completing Performance Planning and Evaluation Programs (PEPs) for all assigned staff members, directing staff and providing employee counseling. 
  • Assists in the development of the EBT system budget (~$2M annual). This includes tracking and monitoring expenditures, forecasting budgetary needs, and planning future fiscal purchases. 
  • Assists in the preparation and modification of RFP’s, MOU’s, TO’s, IFB’s and other procurement related documentation for DHS.


Education: Bachelor's degree in Human Resources, Business Administration, Public Administration or related fields 
Experience: At least three (3) years of relevant professional experience. One of which must have involved project management.


1.Candidates may substitute professional personnel experience on a year-for-year basis for up to seven years of the required experience and education.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • One year experience working in either (SNAP, EBT, or TCA programs) within the Family Investment Administration
  • Six months experience using the Eligibility and Enrollment application.
  • Six months experience with incident management and problem resolution.
  • One year of experience using computer software: Google or Microsoft suite.
  • One year of experience preparing and/or overseeing a budget in a government agency.
  • One year experience with Maryland EBT.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Recruitment Unit,25 South Charles Street, 11th floor, Baltimore, MD 21202.

Or email Voice 410-767-0603, toll-free: 1-800-332-6347. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.

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