IT TECHNICAL SUPPORT SPECIALIST MANAGER
Deployment Manager
Recruitment #24-004478-0001
Department | MD Health Benefit Exchange |
---|---|
Date Opened | 6/18/2024 1:30:00 PM |
Filing Deadline | 7/2/2024 11:59:00 PM |
Salary | $73,787.00 - $123,760.00/year |
Employment Type |
Full-Time
|
HR Analyst | Joshua Powell |
Work Location |
Baltimore City
|
Telework Eligible | Yes |
Introduction
MHBE is accepting applications for a
vacant IT Technical Support Specialist Manager - Deployment Manager position.
The Maryland Health Benefit Exchange is responsible for the administration of
Maryland Health Connection the State's health insurance marketplace, under the
Patient Protection and Affordable Care Act of2010(ACA).
MHBE works with the Maryland
Department of Health, Maryland Insurance Administration, Department of Human
Services, and stakeholders statewide. Vision Statement: High-quality,
affordable health coverage for all Marylanders.
Statement: We improve the health and
well-being of Marylanders by connecting them with high-quality, affordable
health coverage through innovation, technology, and customer service. Values:
Diverse & Inclusive, Innovative, Collaborative, & Ethical. For more
information on MHBE, please visit our website.
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
50% Responsible for overseeing all production and lower environment
deployments and will be the central communicator for deployment schedules,
updates, and issues.
15% Oversees the scheduled management and maintenance of our
infrastructure, including cloud services, servers, networks, and security, in
order to reduce the impact of adverse events and improve the throughput of
development and maintenance.
10% Participate in release planning and assist with developing timelines,
backlogs, and future project scope to ensure accurate release delivery.
10% Responsible for change management and planning IT services in
conjunction with departmental leadership to ensure that systems and services
meet business and operational needs.
5% Stay current with industry trends, technologies, and best practices
related to IT deployment.
5% Updates and Reviews IT Policies and Procedures as requested.
5% Other duties as assigned.
MINIMUM QUALIFICATIONS
Education: Bachelor's degree from an accredited college
or university in Information Technology, Computer Science, Management
Information Systems, or other information technology related field.
NOTES:
1.
Graduation from an
accredited high school or possession of a high school equivalency certificate
plus thirty credit hours from an accredited college or university in Computer
Information Technology, Management Information Systems, Computer Science or other
information technology-related field to include coursework in DevOps may be
substituted for the required education.
2.
At
least 3 years of experience overseeing and managing the deployment of software
applications and system updates, ensuring efficient and timely delivery while
minimizing disruptions to operations.
3.
A
minimum of 2 years of experience leading a team of IT professionals, including
task delegation, performance management, and resource allocation.
4.
At
least 2 years of experience in change management and planning IT services,
ensuring systems and services meet business and operational needs.
5.
A
minimum of 3 years of experience managing and maintaining IT infrastructure,
including cloud services, servers, networks, and security.
6.
At
least 2 years of experience staying current with industry trends, technologies,
and best practices related to IT deployment, and integrating this knowledge
into daily operations.
** For education obtained
outside of the U.S., you will be required to provide proof of the equivalent
American education as determined by a foreign credential evaluation service. If
you possess a degree obtained outside of the United States, please submit a
detailed, course-by-course evaluation report from one of the U.S. equivalency
evaluating members identified at http://www.naces.org/members.html.
DESIRED OR PREFERRED QUALIFICATIONS
* Over 5 years of experience in advanced deployment management, demonstrating expertise in optimizing deployment processes and reducing risks.
* More than 4 years of experience in strategic planning and execution of IT deployment strategies that align with organizational objectives, including collaboration with internal and external stakeholders.
* At least 4 years of experience leading initiatives to innovate change management procedures and protocols, significantly improving project outcomes and operational efficiency.
* At least 3 years of demonstrated leadership in managing IT operations under high-stress conditions, ensuring high morale, team cohesion, and minimal service interruption.
* Strong analytical and problem-solving skills.
* Excellent communication skills including the ability to understand and communicate technical information to business users and gather business requirements that can be translated into technical requirements.
* Ability to manage multiple critical priorities and tight
deadlines.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this
classification may be assigned duties which require the operation of a motor
vehicle.
Employees assigned such duties
will be required to possess a motor vehicle operator’s license valid in the
State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of
a rating of your education, training, and experience related to the
requirements of the position. It is important that you provide complete
and accurate information on your application. Please report all experience
and education that is related to this position.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays - State employees also celebrate at least twelve (12) holidays per year.
- Pension - State employees earn credit towards a retirement pension.
- Positions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable
to apply online, you may submit a paper application and resume: via email: Joshua.powell@maryland.gov
via mail: MHBE Office of Human
Resources 750 E. Pratt St, 6th Floor Baltimore, MD 21202
Resumes will not be accepted in lieu of completing the online or paper
application.
Applications must be received no later than the close of business on the
closing date. Appropriate accommodations for individuals with disabilities are
available upon request by calling MDTTY Relay Service. TTY Users: call via
Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting,
retaining, and promoting employees who are reflective of the State's diversity.
People with disabilities and bilingual candidates are encouraged to apply.
We thank your Veterans for their service to our country and encourage
them to apply. This employer participates in E-Verify and will provide the
federal government with your Form I-9information to confirm that you are
authorized to work in the U.S. Employers can only use E-Verify once you have
accepted a job offer and completed the Form I-9. If E-Verify cannot confirm
that you are authorized to work, this employer is required to give you written
instructions and an opportunity to contact the Department of Homeland Security
(DHS) or Social Security Administration (SSA) so you can begin to resolve the
issues before the employer can take any employment action against you.
45 Calvert Street, Annapolis, MD 21401
300-301 West Preston Street, Baltimore, MD 21201
Toll Free (800) 705-3493