Introduction
Mission Statement: To transform young people’s lives, create safer communities, and forge more equitable systems through community-based partnerships that hold youth accountable while building on their strengths and support systems.
Vision Statement: Providing pathways to success for youth and families through partnerships across Maryland.
GRADE
ASTD17
LOCATION OF POSITION
DJS- Office of the Inspector General- Quality
Assurance
9700 Old Harford Road
Parkville, MD 21234
*The department
will attempt to get the selected candidate into an office location near
residence. Applicants should indicate on their applications all counties
(or Baltimore City) where they are willing to accept employment for this
classification.*
Main Purpose of Job
Facility Audit Team
The Office of the Inspector General - Quality Assurance Unit (QA), Facility Audit Team
performs a crucial and fundamental function for the Department in ensuring that DJS committed programs and detention facilities STATEWIDE, that provide residential and non-residential services to youth, are efficient and effective in implementing required standards, statutes, regulations, policies, administrative directives and best practices, pertaining to the care and safety of youth. The Facility Audit Team shall monitor the quality and sufficiency of services that are provided to DJS youth.
Facility audits are conducted in a manner that reinforces the mission of the Department and
provide the facility staff with technical assistance as requested. The Facility Audit Team shall audit and report findings to the Director of Quality Assurance for submission to the facilities and Executive Team.
Field Audit Team
The Office of the Inspector General - Quality Assurance Unit (QA), Field Audit Team performs a crucial and fundamental function for the Department in ensuring that DJS Field Offices
STATEWIDE comply with case management standards according to state law, federal law, state regulations, DJS policy and DJS directives utilizing an audit process designed to objectively and systematically review youth files. The Field Auditors will report the manner in which case management functions are performed, including, but not limited to planning and assessment, problem identification, outcome identification, monitoring and evaluating the quality of DJS case management practices, facilitation of dialogue between community services staff and senior managers and identifying systemic issues to improve case management practice and outcomes.
Field audits are conducted in a manner that reinforces the mission of the Department and
provide the field office staff with technical assistance as requested. The Field Audit Team shall audit and report findings to the Director of Quality Assurance for submission to the facilities and Executive Team.
POSITION DUTIES
The Quality Assurance Specialist will conduct quality
assurance audits to ensure compliance with standards required by
statute, regulations, policies, administrative directives and best practice to
ensure the health, safety and wellbeing of youth in care. The Quality Assurance
Specialist will provide technical assistance to either committed or detention
facility staff or the 32 Maryland field offices with assessing a program’s
quality and performance of services for you to include observation, case and
documentation review, youth and staff interviews, surveys, data collection and
analysis. Coordinate on-site implementation of quality assurance audits by
subject matter experts and peer representatives focusing on compliance with
policy, regulatory, statutory and professional standards of care for youth.
The Quality Assurance Specialist will assess policy,
statutory and regulatory compliance, facility and field operations, staffing
qualifications, levels and schedules, fulfillment of intended service
obligations and goals, operations safety, program implementation, and personnel
qualifications for selected positions. Complete other internal and external
assessments as may be directed by the Director of Quality Assurance, the
Inspector General or Executive Team.
The Quality Assurance Specialist will develop audit
tools, plans, reports, schedules and worksheets in a clear and concise
manner, supported by sufficient, relevant and competent evidence that can
include facility and equipment inspections, interviews with youth, internal
staff, contracted staff, and other staff as appropriate, facility audits,
corrective action plans, interview and inspection notes and data sampling,
audit work papers, written communication, comparative reports, flow charts,
summary of findings, risk assessments, meeting notes, and other supporting and relevant
documentation.
The Quality Assurance Specialist will assist the
Director of Quality Assurance and other QA teams as needed and
represents the Department at internal and external meetings and will attend
recommended trainings.
MINIMUM QUALIFICATIONS
Education: A Bachelor’s degree from an accredited college or university.
Experience: Three years of experience providing case management or resource specialist services to youth in a community or residential setting.
Notes:
1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education.
2. Candidates may substitute possession of a Master’s degree in the social or behavioral sciences from an accredited college or university for one year of the required experience.
3. Candidates may substitute four years of experience providing case management or resource specialist services to youth in a community or residential setting for four years of college.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Correctional Institution Administration classifications or Correctional Institution Administration specialty codes in the Miscellaneous Occupations field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
Preference
will be given to applicants who possess the following preferred
qualification(s).
Include
clear and specific information on your application regarding your
qualifications.
1. Candidates
who have at least two years of work experience researching, compiling, and
analyzing data are highly desirable.
2. At
least one year of work experience of compliance monitoring and reporting in the
areas of Program Management, Case Management and/or Detention or Committed
Facility Mgmt. or Residential setting.
3. Knowledge
of computer databases utilized by DJS (i.e. ASSIST, Incident Report)
LIMITATIONS ON SELECTION
This
recruitment is limited to current employees of the Maryland Department of
Juvenile Services only.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SPECIAL REQUIREMENTS
Candidates must be willing to travel in and out-of-state to perform job duties. The travel may include extended overnight stays.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. The resulting Certified Eligible List for this recruitment may be used for similar positions in this or other State agencies.
EXAMINATION PROCESS
The assessment will be a rating of your application
based on your education, training, and experience as they relate to the
requirements of the position. Therefore, it is essential that you provide
complete and accurate information on your application. Incomplete applications
will not be accepted.
Please report all related experience and education. For
education obtained outside of the U.S., you will be required to provide proof
of the equivalent American education as determined by a Foreign Credential
Evaluation service.
Please complete the supplemental
questionnaire, if applicable. They will be used when rating applications.
Please note that your answers on the supplemental questionnaire must correspond
to the information provided on your application to receive credit. Missing
supplemental questionnaires may affect application ratings.
If you are a Veteran applying for this
position, please submit your DD 214 Long Form with your application to receive
proper credit.
BENEFITS
FURTHER INSTRUCTIONS
The online application process is strongly recommended. However, if you are unable to apply online you may email a paper application to the address below or fax a paper application to the fax number below. If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last four digits of your SS#. The paper application must be received by 5:00 pm, close of business, on the closing date for this recruitment. No postmarks will be accepted. Incorrect application forms will not be accepted.
Maryland Department of Juvenile Services
OHR-Recruitment & Examination Unit
217 E. Redwood Street
Baltimore, MD 21202
Attn: Nicole Jones, Recruitment #24-002598-0003
Fax number 410-333-4188
TTY Users: call via Maryland Relay
Should additional information regarding this recruitment be required, please contact the DJS Office of Human Resources at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.
As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.
DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.
Bilingual applicants and people with disabilities are welcome to apply for all recruitments.
Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.
