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LEARNING EXPERIENCE MANAGER

ADMINISTRATOR III - DHS

Recruitment #24-002588-0068

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 
 

GRADE

18

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES 
DHS LEARNING OFFICE
25 S. CHARLES STREET
BALTIMORE, MD 21201

Main Purpose of Job

The Manager of Learning Experience is responsible for oversight of the overall coordination, delivery and evaluation of employee instructor led training (ILT) professional development and capacity building programs, ensuring that employees have access to appropriate training consistent with established initiatives. In addition, the position is responsible for identification and recommendation of the need to design additional specialized training, which addresses the leadership, management and organizational development needs of the Department of Human Services (DHS).

POSITION DUTIES

  • Develops, communicates, implements, manages and is accountable for the Instructor led training (ILT) programming of the DHS Office of Learning. The supervisor provides recommendations and advice concerning professional development and learning best practices to DHS’ CLO and DCLO. At all times, the incumbent will provide customer service to both internal and external customers that meets or exceeds the standards set by the Department.

  • Oversees the implementation of classroom-based training to support the Departmental training plan and other departmental initiatives consistent with strategic training goals.

  • Conducts and coordinates delivery of training programs designed to develop and update targeted employee competencies consistent with identified training needs and DHS’ strategic training goals. Maintains a training schedule consistent with DHS’ strategic training goals, timely posts course registration information and reports identified course.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One  year of experience delivering instructor led training via in-person and virtual platforms.

One year of experience developing, designing, and implementing training programs for adult learners. 

One year of experience utilizing adult learning principles or instructional design methodologies.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: 

STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 

• Annual Leave – ten (10) days of accumulated annual leave per year.

• Sick Leave – fifteen (15) days of accumulated sick leave per year.

• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays – State employees also celebrate at least twelve (12) holiday per year.

• Pension – State employees earn credits towards a retirement pension.

• Positions may be eligible for telework. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, Attn: LaToura Jones, 25 S. Charles, Suite 1100, Baltimore, Maryland 21201.

Or email latoura.jones@maryland.gov: Voice 410-767-8844, toll-free: 1-800-332-6347. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.



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