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Intergovernmental Central Registry Liaison

Human Service Specialist IV

Recruitment #24-001905-0004


When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 




Maryland Department of Human Services 
Child Support Administration 
311 W. Saratoga Street 
Baltimore, MD 21201

Main Purpose of Job

The purpose of this position is to function as an Intergovernmental Liaison Specialist to facilitate the efforts of the out-of-state and foreign child support agencies attempting to secure services (Paternity, Establishment, Enforcement, Location) in Maryland. This position interprets intergovernmental policies and procedures to provide clarification to our customers. Also it plans, coordinates and manages the processing of IV-D referrals for all 24 Local Offices in accordance with the Uniform Interstate Family Support Act (UIFSA), Code of Federal Regulations (CFR 303.7) and Maryland Family Law Articles policies. In addition it provides correct and accurate information to mediate and resolve intergovernmental case processing issues.


  • Manages the processing of the Child Support Intergovernmental IV-D case Referrals Uniform Interstate Family Support Act (UIFSA Actions) to determine the appropriate action being requested, verifies mandatory documentation needed to process the request, and validates the local jurisdiction assigned to process the request using UIFSA policy, UIFSA Matrix, Child Support Management System(CSMS), and the United States Postal Service programs and all available State Parent Locator resources if applicable in accordance with 45 CFR Ch III § 303.7 (10 working days) and office work procedures.
  • Manages the process for paternity determination. This is to be established for all children associated on all new responding Uniform Interstate Family Support Act (UIFSA) cases by using all documents provided in UIFSA packet, the paternity matrix, and office work procedures.
  • Manages the processing of the Intergovernmental Child Support Enforcement Transmittal.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Seven years of experience, three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience working with Intergovernmental cases.

Two years of experience with the Title IV-D Child Support Program.

One year of experience working with Child Support Management System (CSMS).

Strong problem solving, written and oral communication skills.

Strong time management skills demonstrating flexibility with prioritizing and multi-tasking effectively in a busy environment. 

Experience with Microsoft Word, Excel, and PowerPoint.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, First Floor, Baltimore, Maryland 21201, or email Voice 410-767-7416, toll-free: 1-800-332-6347. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 


If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.


We thank our Veterans for their service to our country and encourage them to apply.

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