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MEDICAID TRANSPORTATION REPRESENTATIVE

ADMINISTRATIVE SPECIALIST II

Recruitment #24-001756-0094

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Introduction

GRADE

11

LOCATION OF POSITION

Howard County Health Department
8930 Stanford Blvd.
Columbia, MD 21045

POSITION DUTIES

This position serves as the Administrative Specialist II for the Medical Assistance Transportation Program (MATP) within the Howard County Health Department. This program is funded by the State Non-Emergency Transportation (NEMT). Both State (COMAR 10.09.19) and County guidelines are followed to operate this program appropriately. MATP staff answer incoming calls to screen, review and approve transportation as a last resort for members of the community with no other means with the goal to reduce health disparities. The Administrative Specialist II screens Howard County residents to determine eligibility for non-emergency medical transportation services. Collaboratively works with contracted vendor and schedules client’s transportation mode based on MDH guidelines for medically approved appointments. Refers all incoming complaints to the Program Supervisor.

This position is eligible for hybrid telework.

60% Answering Calls, Eligibility Check and Scheduling Transportation Requests:
Screens calls to verify client eligibility for Non-Emergency Medicaid Transportation Services and validates transportation requests. Screenings consist of answering calls, screening through the Eligibility Verification System (EVS) and MVA checks, demographic updates on MATP database, quarterly questionnaires and when needed refers clients to appropriate programs including but not limited to Maryland Children’s Health Program (MCHP) and Administrative Care Coordination Unit (ACCU). Transportation Representatives should always maintain a 25% call volume. Verifies the mode of transportation required for clients including van, sedan, wheelchair, ambulance, and those with special needs and makes necessary accommodations when needed. Fax Physician Certification and Out of Area forms to physician offices upon recipients' request. All new member calls shall be followed up with an email. All ride requests should be reviewed the same business day. Representatives will communicate with transportation vendors to provide information regarding eligible clients who require rides. Document all updates, changes to clients' address, medical status, eligibility status or transportation need. Maintain 85% data entry accuracy rating. Completes self-check reports.

30% Customer Service, Teamwork, Referrals and Follow up:
Communicates courteously to clients and representatives. Completes all assigned trainings from State and Program Supervisor. Works collaboratively with MATP program staff. Communicates effectively via email, Teams and phone. Works with Health Department Programs including but not limited to the Administrative Care Coordination Unit (ACCU), the Maryland Children’s Health Program (MCHP), and all other HCHD staff. Forwards all client complaints to MATP Supervisor daily. Assist with bilateral CAREAPP referrals as needed. Update and send notifications for expiring and expired Provider Certification forms. File required documentation. Completes all customer service trainings as assigned. 

10% Verification, Data Input and Other Assigned Tasks:
Perform weekly assigned task which include Pre-& Post trip verification, retrieving voicemail messages and faxes, process Physician Certification and Out of Area forms, hospital discharges and transfers. Represents program at outreach events and all other assigned tasks.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Desired qualifications:
- Experience in a call center
- Experience with customer service, experience with clients, patients and/or providers in a health setting
- Experience determining eligibility for state/federal programs (e.g. Medicaid, Food stamps)
- Experience with Microsoft Office products such as Word, Excel, Access and PowerPoint
- Experience with electronic filing
- Bilingual

SPECIAL REQUIREMENTS

Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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