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SPS Help Desk Support (Temporary, Sept-Dec 2024)

Recruitment #24-001755-0018




301 W. Preston Street
Baltimore, MD 21201


The Shared Services Division within the OPSB, DBM, is seeking individuals to work at the SPS Help Desk to assist with system user support calls. Successful candidates will function in a support role in the Division, and shall be able to work independently.

Specifically, duties involve resetting system passwords, walking employees through system processes, following up to make sure issues have been resolved, and providing feedback about the system.

This is a temporary position that will start in September 2024 and end in December 2024.  Core work hours are from 8:00 to 4:30, for an 8 hour a day schedule during these times.  This is remote work.  We provide work equipment.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.


1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.


Excellent verbal and communications skills

Previous help desk support experience

Current software experience with Google

Proficient at intermediate level in MS Office including Word, Excel

Extensive experience researching materials using the internet, explaining process steps to others and interest in learning new software applications

Team player

Customer-focused, sense of urgency to resolve issues

Well organized, self-starter who eagerly approaches new challenges

Proven ability to handle confidential information and sensitive situations with tact and maturity


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.


Online applications are highly recommended.  However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to:

Department of Budget and Management Recruitment and Examination Division 
301 W. Preston Street, Room 608 
Baltimore, MD 21201 

Paper application materials must be received in our office by the closing date for the recruitment.  No postmarks will be accepted. 

For questions regarding this recruitment, please contact DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258. 

We thank our Veterans for their service to our country. 

People with disabilities and bilingual candidates are encouraged to apply. 

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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