OFFICE SERVICES CLERK

The Maryland​​​ Department of Assessments and Taxation (also known as the State Department of Assessments and Taxation, or SDAT) is a customer-focused agency that works to ensure property is accurately​ assessed, business records are appropriately maintained, and necessary tax-related information is conveyed to state agencies and local jurisdictions. The Department's responsibilities can generally be split into three main areas: Business Services, Real Property Valuation and Property Tax Credits.

 

The Business Corporate Charter/Charter Legal Review Unit is custodian of documents relating to the organization and ownership of many types of business entities that are required to file documents with the State. These documents include charters for Maryland corporations and qualifications and registrations for foreign corporations. The unit is also the custodian of security interest (UCC) filings.

ASTD8

State Department of Assessments and Taxation

Office of Human Resources

700 E. Pratt Street, 2nd Floor

Baltimore, Maryland 21202

This multi-task position supports the staff of the Charter, SOP and Trade Name unit. It also assists the public by providing customer support, entering annual reports and processing rejection letters.

Assists with work ordering, data entry, and processing of ground rent documents.

Works at the public service counter, greeting customers, checking the status of businesses, and providing acknowledgments, certified copies, and good standing certificates as needed.

Processes non-expedited documents.

Confirms appointments scheduled through the online system.

Tallies checks and credit card receipts to reconcile with MBES daily closeout. Assists with closing the public area by processing credit cards and locking doors.

Performs various other duties as assigned, which may include supporting other teams, participating in training, regularly checking and responding to emails and following SDAT Customer Service Policy.

Maintaining confidentiality and working independently. Strong analytical skills, good judgment, integrity.

Excellent interpersonal, written, and oral communication skills.

Proficiency in Microsoft Office and Google Mail.

 

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing clerical duties.

Notes:

1. Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience.

2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

 

1. Experience using Microsoft Office and entering data into a database system.

2. Experience using a multi-line phone system.

3. Experience working with the public via telephone and in person.

4. Experience working with typing written correspondence.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider the information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

The assessment may include an evaluation of your education, training, and experience as they pertain to the position's requirements. It is crucial to provide complete and accurate information on your application, detailing all relevant experience and education.

STATE OF MARYLAND BENEFITS

 

Online applications are highly recommended. If you are unable to apply online, you may submit a paper application and supplemental questionnaire to:

 

State Department of Assessments and Taxation

Office of Human Resources

700 E. Pratt, 2nd Floor, Suite 2700

Baltimore, Maryland 21202

 

All paper application materials must be received by 5 PM on the recruitment's closing date. No postmarked applications will be accepted. Resumes will not be accepted in place of completing the application.

 

For questions about this recruitment, please contact the State Department of Assessments and Taxation Office of Human Resources at 410-767-1137, or MD TTY Relay Service at 1-800-735-2258. If you have difficulties with your user account or general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who reflect the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our veterans for their service to our country.