PROGRAM MANAGER II **Repost**
DIRECTOR OF UI TRAINING AND EDUCATION
Recruitment #22-005477-0005
Department | LABOR - Unemployment Insurance |
---|---|
Date Opened | 11/23/2022 12:00:00 PM |
Filing Deadline | 12/7/2022 5:00:00 PM |
Salary | $62,343.00 - $102,097.00/year |
Employment Type |
Full-Time
|
HR Analyst | Felicia Ransome |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Facilitating E-Learning and Classroom Training on new system functionalities available through BEACON; Participating in the creation, development, and implementation of DUI University, a comprehensive training program for the Division, ensuring staff is trained in the most current best practices within the field utilizing the most advanced curricula available to State Governments; Developing training needs for new programs, or special projects; Coordinating with Technical team in providing the access to new systems, applications and system development programs for teaching and learning any new systems, applications or programs. Providing, through the DUI University Forum, ongoing training for current employees to improve their DUI knowledge base and overall job skills. This includes, but is not limited to, time management, customer services and other areas related to specific DUI BEACON functions; Training new supervisors, through the DUI University Forum, to improve their interpersonal skills in order to deal effectively with employees under their supervision.
Assisting managers and supervisors within units of DUI to develop training plans for underperforming employees as part of the Performance Improvement Plan (PIP) process; Ensuring all trainings are conducted in accordance with federal and state law, and LABOR-DUI Policies and Procedures. Drives creation of training materials and constant updates of key documents including but not limited to production protocols, operating guidelines, training materials, update presentations to stakeholders, etc. Leads efforts to create and deliver creative, scalable and sustainable training programs and regular updates to a variety of stakeholders and audiences of all levels. Partners regularly with the Managers and Supervisors in regards to the production of the most updated training materials and documentation.
MINIMUM QUALIFICATIONS
Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.
Education: Bachelor's degree from an accredited college or university equivalent education.
Experience: Minimum of 5 years experience in training
and writing curriculum. Must have 5 years supervisory experience.
SELECTIVE QUALIFICATIONS
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
-Proficient in Microsoft Suite and Sharepoint
-Ability to work independently
- Customer service experience
- Experience with public speaking
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
BENEFITS
FURTHER INSTRUCTIONS
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.