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Temporary Call Center Representative

Taxpayer Services Division

Recruitment #22-005361-0019

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Introduction


OPEN TO ALL QUALIFIED APPLICANTS

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

GRADE

Call Center Representatives- $17.00/hour

LOCATION OF POSITION

This recruitment is open to individuals able to work in one of the following locations:

  • Annapolis
  • Hagerstown
  • Salisbury

POSITION DUTIES

Taxpayer Services Division is seeking a highly motivated Temporary Call Center Representatives to assist taxpayers by answering and resolving telephone inquiries coming into one of our three call centers: Annapolis, Hagerstown & Salisbury.

We will offer tax training and provide equipment.  These positions maybe eligible for future contractual or permanent employment.

Apply today!

PLEASE NOTE: Evening and weekend work may be required, especially during peak times of the year.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • Experience involving one or more of the following areas: customer service, telecommunications, call center telephone assistance. 

LIMITATIONS ON SELECTION

  • Must able to work Monday through Friday in a full time capacity. Required hours are 8:00 am to 5:00 pm.
  • Leave may be limited during certain times of the year due to high volume events, projects or special assignments.
  • Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services.
  • Work may involve special physical demands such as lifting 25 to 35 pounds.  
  • Work involves exposure to uncomfortable or unpleasant surroundings. May occasionally encounter unpleasant situations due to upset taxpayers.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

*Resumes will not be accepted in lieu of a completed application.

EXAMINATION PROCESS

Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six- month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.

BENEFITS

FURTHER INSTRUCTIONS

Veterans

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments

The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker. Any attachments necessary to demonstrate the minimum qualifications were met must be submitted by the filing deadline.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.

Email: dbrown@marylandtaxes.gov

For Further Questions 

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at dbrown@marylandtaxes.gov

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-7695 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply.




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