Employee Benefits Specialist I
INTERNAL RECRUITMENT FOR DBM EMPLOYEE BENEFITS DIVISION
Recruitment #22-004820-0003
Department | DBM OPSB Division of Employee Benefits |
---|---|
Date Opened | 9/19/2022 3:00:00 PM |
Filing Deadline | 10/3/2022 11:59:00 PM |
Salary | $42,874.00 - $68,061.00/year |
Employment Type |
Full-Time
|
HR Analyst | Cecelia Smith |
Work Location |
Baltimore City
|
Introduction
This recruitment is limited to Department of Budget and Management
Employee Benefits Division (EBD) employees.
GRADE
LOCATION OF POSITION
301 W. Preston Street, 5th
Floor-Room 510
Baltimore, MD 21201
Main Purpose of Job
POSITION DUTIES
Position duties include but are not limited
to:
· Learns to review and process
benefits events in the Statewide Personnel System (Workday) and conduct
appropriate research to address benefits eligibility questions.
· Approves or reject events in Workday in
accordance with benefits policy.
· Exercises tact and diplomacy,
handles telephone inquiries in a high-volume call center, customer-oriented
environment.
· Learns the SPS Help Desk
ticketing system (Mojo); monitors for assigned tickets, enter tickets, review
tickets, research issues as needed, and resolve problems to close out the
tickets.
MINIMUM QUALIFICATIONS
Experience: One year of experience working in a customer service environment.
Note: Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference
will be given to applicants who possess the following preferred
qualification(s). Include clear and specific information on your application
regarding your qualifications.
1.
Ability to work in a fast-paced
environment while interacting with participants that are in the State of
Maryland’s Employee and Retiree Health Benefits Program. This requires
using clear and concise language both written and spoken.
2.
Experience in a call center or
previous employee benefits experience.
3.
Experience using Human Resource
Information Systems (HRIS) including Workday.
4.
Experience with help desk
ticketing systems including Mojo Helpdesk.
5.
Experience with MS Office and
Google Mail Services.
LIMITATIONS ON SELECTION
**This recruitment is limited
to Department of Budget and Management Employee Benefits Division (EBD)
employees.**
LICENSES, REGISTRATIONS AND CERTIFICATIONS
1. Employees in this classification are required to obtain certification in State Personnel Management System policies and procedures and in the functionality of the Statewide Personnel System from the Office of Personnel Services and Benefits, DBM within six months from the time of appointment to the position. Employees also are required to obtain recertification every six months thereafter.
2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your
application to show that you meet the qualifications for this recruitment. All
information concerning your qualifications must be submitted by the closing
date. We will not consider information submitted after this
date. Successful candidates will be ranked as Best Qualified, Better
Qualified, or Qualified and placed on the eligible (employment) list for
at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education,
training, and experience related to the requirements of the position. It
is important that you provide complete and accurate information on your
application. Please report all experience and education that is related to
this position.
**For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.**
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are
unable to apply online, the paper application and supplemental
questionnaire may be submitted to: Department of Budget and Management,
Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD
21201. Paper application materials must be received in our office by
the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact
the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay
Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged
to apply.
As an equal opportunity employer, Maryland is committed to
recruitment, retaining, and promoting employees who are reflective of the
State's diversity.