IT SYSTEMS TECHNICAL SPECIALIST
Recruitment #22-004488-0015
Department | Treasury Management |
---|---|
Date Opened | 6/8/2022 4:21:00 PM |
Filing Deadline | 6/24/2022 11:59:00 PM |
Salary | $58,441.00 - $95,703.00/year |
Employment Type |
Full-Time
|
HR Analyst | Caitlin Koehler |
Work Location |
Anne Arundel
|
Introduction
The constitutional and statutory provisions relating to the Office of the State Treasurer can be found in Articles I, III, V, VI, and XII of the Maryland Constitution; Title 5 of the State Government Article; and Titles 2 and 6-9 of the State Finance and Procurement Article.
Specifically, the IT Division supports the Maryland State Treasurer's Constitutional duties for disbursement, receipts and reconciliation of moneys of the State. The IT Division plans, builds, programs, manages and supports all of the technology platforms that are used by the Maryland State Treasurer's Office. These systems run in-house developed programs in tandem with commercially developed software, providing the agency with highly customized applications that address specific needs.
GRADE
LOCATION OF POSITION
Main Purpose of Job
This position acts as an IT Security & Infrastructure
Support Administrator for the State Treasurer’s
Office (STO). This position is a true IT generalist. The Agency’s small
staff size and unique functions means this position requires competence and
interest in a broad spectrum of IT functions. Tasks required of this position
cover a wide variety of systems and users, and duties from low level to high
level, including:
§ Provides front-line, first contact Help Desk support for all staff
§ Installs and troubleshoots software, resolves user’s application
questions
§ Administers a broad range of IT systems from desktop printers and
iPhones, to laptops and PCs, to servers and firewall protection
§ Covers a broad range of duties, from fixing jammed printers and
resetting passwords, to building servers
§ Assesses the security of systems which are involved in the
processing of billions of dollars; recommends and implements security plans
§ Exercises judgement in making decisions within assigned areas of
responsibility
§ Acts as subject matter expert (SME) in IT Security, assessing,
auditing, and taking a global view of IT Security throughout the Agency,
working with agency staff and management
POSITION DUTIES
This position requires expert
knowledge to ensure the security, availability, reliability, and efficiency of
IT systems, including: Windows servers in a hybrid on-prem/Azure Active
Directory domain, Windows 10 desktops and laptops, iOS mobile devices, Cisco
ASA firewalls, and network devices and printers. Supported software includes
Active Directory, DHCP, DNS, Microsoft Exchange 365, Symantec Endpoint
Protection, Symantec Mail Security, GFI Mail Essentials, and a wide variety of
end-user level software, including the Microsoft desktop operating systems,
Office365 Suite, and Azure Product Suites. The ideal candidate will show a
demonstrated ability to research and quickly learn new technologies, as well as
a demonstrated ability to communicate and establish/maintain effective working
relationships with management, IT co-workers, network users, and external
contacts.
MINIMUM QUALIFICATIONS
Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.
Notes:
1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.
2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.
3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.
4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
SELECTIVE QUALIFICATIONS
· One of the required years of experience must
include IT security-related functions (e.g., managing firewalls or VPNs,
securing and patching public facing servers, etc.)
DESIRED OR PREFERRED QUALIFICATIONS
§ Experience performing the role of a systems administrator of
Windows servers in an Active Directory environment.
§ Experience supporting end users of Windows operating systems and
include some Microsoft Office software.
§ Relevant IT certifications such as from Microsoft, Juniper, Cisco,
HP, etc.
§ Experience leading a migration of system, hardware, or network equipment
over to a new platform.
§ Experience exercising appropriate judgment and managing multiple
projects and priorities in a demanding environment.
SPECIAL REQUIREMENTS
Candidates must be able to
lift 50 lbs. and work in tight spaces such as under desks. Candidates of this
classification may be subject to be on call 24 hours a day and, therefore, may
be required to provide the employing agency with a telephone number where the
employee can be reached, and/or carry an Agency-issued phone. Candidates will
be subject to a background investigation including criminal, credit and driving
history.
SELECTION PROCESS
Applicants who meet the
minimum and selective qualifications will be admitted to examination for this
classification. Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED
and placed on the employment (eligible) list for
one year.
EXAMINATION PROCESS
The examination may consist of
a rating of your education, training, and experience related to the
requirements of the position. You may be required to complete a
qualifications supplement, or the rating may be based on your
application. Therefore, it is important that you provide complete and
accurate information on your application. Report all experience and education that is related to this
position.
BARGAINING UNIT STATUS
BENEFITS
This is a full-time, permanent position with the State of Maryland, and is eligible for full State benefits. Some of these benefits include:
· Comprehensive, subsidized health, dental and prescription plans
· Flexible Spending Account plans for Health Care and Daycare
· Paid holidays 12-13 per year
· Generous paid leave package (annual, sick, personal and compensatory leave)
· State Pension ("defined benefit" plan)
· Tax-deferred supplemental retirement savings plans (401(k) and 457)
· Free parking
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