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IT TECHNICAL SUPPORT SPECIALIST II

Recruitment #22-004476-0007

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GRADE

18

LOCATION OF POSITION

Cheltenham Youth Detention Center
Information Technology 
11003 Frank Tippett Road 
Cheltenham, MD 20623

Main Purpose of Job

This position functions at the full performance level and is responsible for the maintenance and support of computer applications and systems, computer and communication equipment,computer peripheral equipment and security systems, networking switches and routers, and video surveillance and cameras. The position conducts site visits when necessary, to the various field offices and facilities statewide. Additionally, the position will provide support for the inventory processes.

POSITION DUTIES

  • Provide physical installation of network equipment, racks, and infrastructure (both locally and at field sites).

  • Windows server/desktop OS hardware and software design and lifecycle management.

  • Configure routing protocols, complex switch networks, and Fabric Path configurations.

  • Upgrade the configuration of existing network equipment to support new features and functions.

  • Analyze current network configurations and determine implementation requirements.

  • Ability to understand the needs of internal clients and translate their input into requirements.

  • Work with field installation contractors while they are on-site and provide all technical details to complete installations.

  • Contribute to the development of network documentation, including diagrams, standards, specifications, and operating procedures.

  • Maintain and extend expertise in applicable areas of network and computer hardware and software technology.

MINIMUM QUALIFICATIONS

Experience: Two years of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.

Notes:

1. Candidates may substitute thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose multi-tasking computers for one year of the required experience.

2. Candidates may substitute experience operating multipurpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks on a year-for-year basis for a high school education.

3. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi-tasking computers and one year of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Bachelor's degree in a technical discipline from an accredited college or university OR five years of experience in Network Engineering disciplines may be substituted for a bachelor's degree.

  • Experience with Active Directory architecture and management.

  • 3 years of experience, assembling and configuring equipment racks comprised of RAIDs, switches, and enterprise hosts.

  • Strong experience with routing and switching platforms (OSPF, BGP, VPN's).

  • Experience with the installation of fiber optic and copper cabling including testing and maintenance.

  • Understanding of WLAN technologies, network management, and security, including IEEE 802.11a/b/g/n/ac WLAN standards and industry best practices.

  • Experience testing wireless products including access points, controllers and other WLAN infrastructure and client devices for evaluation.

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year. For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation will be required prior to hire. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EXAMINATION PROCESS

The assessment will be a rating of your application based on your education, training and experience as they relate to the requirements of the position.  Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related experience and education.  Applicants who meet the Minimum Qualifications will be placed on the eligible list.  Candidates shall be certified to the eligible list for a period of one year.  This list will be used by the DJS hiring agency to select employees.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is strongly urged.  However, if you are unable to apply on line you may mail a paper application to the address below or fax a paper application to the fax number below.  If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin, and the last 4 digits of your SS#.  The paper application must be received by 5 pm, close of business, on the closing date for this recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted:  


  Maryland Department of Juvenile Services  

  OHR-Recruitment & Examination Unit 

  217 E Redwood Street

  Baltimore, MD 21202

  Attn: Jakiraman Jones

  Fax number 410-333-4188

  TTY Users: call via Maryland Relay 


Should additional information regarding this recruitment be required, please contact DJS Office of Human Resources at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

 

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

 

Bilingual applicants are welcome to apply for all recruitments.




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